The world is yours with Meli
Joining Meli is to embark on a journey without borders, where your potential to grow, learn, and develop has no limits. Its knowing that the world is yours that you can build your career across multiple countries, all while being part of one warm, supportive, and passionate family.
Night Receptionist
Department: Front Office
Location: Meli White House, London NW1 3UP
Hotel: Meli Hotels & Resorts
Package: £29,280 per annum + Service Charge
About the Hotel
Meli White House is a stylish and newly refurbished hotel, ideally located next to Regents Park and within walking distance of Oxford Circus and Regent Street. With excellent transport links including Warren Street, Great Portland Street, and Regents Park Underground stations just five minutes away, the hotel offers modern comfort, elegant design, and exceptional service in the heart of London.
Whats in it for you?
Competitive salary plus service charge
Global career opportunities across 350+ Meli hotels worldwide
Exclusive hotel rates for you, your friends & family
Meals on duty
Company pension scheme
Refer-a-friend bonus (£500 after successful completion of probation)
28 days holiday including public holidays
Health cash plan & discounted dental cover with HSF
Unlimited access to Melis global e-learning platform
High-street discounts through Perks at Work
Loyalty rewards and recognition programmes
Mission
As a Night Receptionist, you will be responsible for ensuring a smooth, safe, and welcoming overnight experience for our guests. You will be the main point of contact during the night, delivering professional, warm, and efficient service while maintaining the highest standards of security, accuracy, and guest satisfaction.
Key Responsibilities Night Front Office Operations
Welcome and check in guests in a warm, professional, and genuine manner, addressing guests by name whenever possible
Carry out check-out procedures accurately and informatively
Ensure full awareness of hotel availability and actively upsell and cross-sell to maximise occupancy and revenue
Adhere to all hotel credit policies, handling payments with accuracy and attention to detail
Observe and comply with all security, health, and safety regulations during night shifts
Handle guest enquiries and complaints efficiently, escalating to senior management when necessary
File arrival registration cards and update all relevant guest information
Process and file all restaurant, bar, and room service dockets
Close city ledgers and third-party payments for next-day departures
Maintain a calm, professional approach at all times, especially during emergencies
What were looking for
Previous experience in a similar Night Reception or Front Office role
Strong knowledge of OPERA PMS
Fluency in English (Spanish language skills are an advantage)
Excellent communication and customer service skills
A responsible, organised, and proactive approach to work
Eligibility to work in the UK is essential
Because belonging to the great Meli family is being VIP
At Meli, our people are at the heart of everything we do. From the most junior roles to senior leadership, everyone is valued for their unique contribution. We are all Very Inspiring People, united by our passion, warmth, and commitment to excellence and that includes you.
Our Commitment to Diversity & Inclusion
We are proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality across all our teams, fostering a respectful and supportive workplace for everyone. We believe our differences make us stronger and help us build a more responsible and sustainable future.
If you want to be a Very Inspiring Person, apply now and start your journey with Meli.
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