Job Details
* Grade: Administration Band 2
* Contract: Fixed term, 9 months (Maternity Cover)
* Hours: Part time – 30 hours per week (shift working, including bank holidays and weekends)
* Salary: £24,465 per annum (pro rata)
* Job Ref: 828-PROVIDE4020
* Site: HQ Town, Colchester
* Closing date: 16/04/2026 23:59
Job Overview
The Care Co‑ordination Centre (CCC) provides a single access point into the organisation for all customers. The CCC team responds to customers’ needs and deals with enquiries, prioritising urgent need within a seamless integrated system. The CCC team also manages the needs of customers by maintaining standardised processes across all services.
Key Responsibilities
* Managing the booking, cancellation and re‑scheduling of appointments for Provide services.
* Managing referrals into Provide services.
* Ensuring that the ‘Referral to Treatment’ procedure is adhered to, ensuring a seamless flow of information between Provide services and customers.
* Providing advice and signposting customers to other appropriate services that may help them.
Main duties of the job
* Deal with ad hoc patient queries, basic triaging of patient needs (non‑clinical), accessing and checking patient and service records.
* Dealing effectively with first point of contact and non‑clinical queries and providing routine information orally, in writing and/or electronically including via the telephone (internal and external) to and from patients, other employees, managers and possibly members of the public.
Person Specification
Qualifications
* 5 GCSEs, or equivalent qualification, or equivalent work experience.
* Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting.
Desirable Criteria
* Previous experience in a contact‑centre job role.
* Previous experience of working in a health service related environment.
* Competent use of System One.
Skills
* Demonstrable effective communication skills.
* Customer service skills.
* Competent use of Microsoft Office – e.g. Word, Excel and Outlook.
Benefits
* Eligible for NHS Pension.
* COVID‑19 vaccination encouraged; double vaccinated and booster encouraged.
* Commitment to flexible working practices and the National Living Wage.
Equal Opportunity Employer
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, and proudly supports LGBT+ and Ethnic Minority Networks. We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Disability Support
If you have a disability and need assistance or more time to complete your application or attend interview, please contact the HR Services Team.
Professional Registration
If the role requires UK professional clinical registration, it will be paid for during the first year of employment.
#J-18808-Ljbffr