Job Description
General Manager – Intermodal Operations?? Initially remote - then East London / Essex (with occasional travel to Kent)?? Permanent, Full-Time
We are proud to be partnering with a leading Rail organisation on a pivotal hire: General Manager – Intermodal Operations. This is a rare opportunity to lead the relaunch of a strategically significant terminal in Essex and oversee the introduction of a new intermodal rail service.
The successful candidate will be instrumental in building the on-site team and driving the full operational restart. From initial mobilisation through to steady-state operations, this role offers the chance to shape a new business line with substantial growth potential.
?? Key Responsibilities:
Project Leadership
* Lead the strategic planning and execution of the intermodal service launch.
* Develop and refine operational procedures across terminal and transport services.
* Oversee infrastructure reinstatement and enhancement works.
* Support wider business development efforts, including client and operator engagement.
Terminal Management
* Manage day-to-day terminal operations and subcontractor performance.
* Plan capacity, scheduling, and resource allocation.
* Identify and implement operational and infrastructure improvements.
* Ensure compliance with safety and environmental standards.
Intermodal Rail Service Oversight
* Lead a team of operations and dispatch agents.
* Ensure service quality, reliability, and customer satisfaction.
* Manage stakeholder communications and foster a positive customer experience.
* Adapt operations to meet demand and identify opportunities to increase load factor.
?? Decision-Making Authority
The General Manager will hold full accountability for:
* Strategic and operational management of terminal and transport services, including P&L ownership.
* Recruitment, development, and performance management of direct reports.
* Staff selection and promotion within the intermodal unit.
* Budget planning and operational expenditure (within defined limits).
�? Candidate Profile
Essential:
* Proven experience in real-time operations management.
* Strong leadership and team-building skills.
* Expertise in rail freight and intermodal logistics.
* Customer-focused with a commitment to service excellence.
* Comfortable in fast-paced, evolving environments.
Desirable:
* Degree or equivalent experience in Management, Transport, or Logistics.
* Multilingual (English required; French is a strong advantage).
* Inclusive mindset with the ability to work across cultures.
If this is of interest to you, please get in touch today as we are shortlisting for interviews!