Customer Service Administrator – 9 Month Fixed‑Term Contract (Possible Extension)
We have an exciting opportunity for a proactive, customer‑focused Customer Service Administrator to join our team on a nine‑month fixed‑term contract, with the possibility of extension. In this role, you’ll be the first point of contact for our external customers, ensuring their experience with us is smooth, efficient, and positive. You’ll handle order processing, resolve queries, and support our sales and quality teams to deliver a first‑class service.
Responsibilities
* Provide fast, efficient, and professional support to customers and Area Sales Managers.
* Accurately process orders and quotes across various platforms.
* Handle customer complaints with empathy and efficiency.
* Collaborate with internal departments to resolve issues and improve service.
* Promote our products and services, including web ordering systems and marketing campaigns.
* Communicate with our external customers via telephone and email in a positive and professional manner.
Company Commitment
At Omega PLC, we’re committed to putting the customer first and getting it right the first time. You’ll be part of a supportive team that values continuous improvement, collaboration, and delivering results.
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