Director of Service Operations
Location: Hertfordshire 2-3 days a week
Duration: 6 months initial
Day Rate: £1,000 - £1,200 inside IR35
We are actively looking for an Interim Director of Service Operations to take strategic charge of service operations across a large, complex organisation during a critical period of transition and stabilisation.
A key priority for this interim assignment is to lead a major service operations and tooling transition, shaping the future service model and ensuring a stable, business-focused end-user experience. While commercial and contract management sits elsewhere, this role owns the operational design, readiness, performance and outcomes of the new service.
As the Director of Service Operations you will define and deliver the Service Operations strategy, covering service design, transition, operations and continual improvement, ensuring service management practices are pragmatic, scalable and aligned to business goals.
This is a hands-on leadership role for someone who can step into complexity quickly, create structure at pace, and provide calm, credible leadership through change.
Key Skills & Experience for the Director of Service Operations:
* Senior Service Operations leadership in complex organisations
* Service operations transition and stabilisation programmes
* Enterprise service management tooling implementations
* ITIL-aligned Service Management (pragmatic application)
* Incident & Major Incident leadership
* Change & Release governance
* Hybrid resourcing models (onshore / near-shore / offshore)
* Managing service integrators and provider performance
* Strong senior stakeholder and executive engagement
* Comfortable operating in ambiguous, fast-moving environments
Director of Service Operations
Location: Hertfordshire 2-3 days a week
Duration: 6 months initial
Day Rate: £1,000 - £1,200 inside IR35
Please apply if you are available to start within 2-3 weeks and have proven experience delivering the above.