Healthcare Support Worker – Band 2 – Permanent
Midlands Partnership University NHS Foundation Trust – Ellesmere House, St Georges Hospital, Staffordon, ST16 3AG.
Job Summary
Provide support, spend therapeutic time, and promote recovery with an allocated group of service users with mental health needs within a secure setting. Deliver high‑quality, outcome‑measured care and evidence‑based interventions. Assist Registered Professionals in implementing and evaluating individualised care plans.
Working Pattern
24‑hour shift working on a rotational basis, full‑time, 37.5 hours per week.
Visa Sponsorship
Following latest Home Office guidelines and legislation, no visa sponsorship is offered for Band 2 or Band 3 roles. If sponsorship is required, the application may be withdrawn.
Salary & Contract
£24,465 per annum, Permanent contract.
Responsibilities
1. Communicate with service users and carers, all members of the multi‑disciplinary team and staff in external agencies using a variety of methods including information technology.
2. Regularly report and effectively communicate service users' health status and care aims in care records and verbal reports to Registered Professional Staff members and other members of the multi‑disciplinary team.
3. Relate appropriately with service users, carers, colleagues and others at all times maintaining professional boundaries.
4. At all times ensure that own actions support the equality, diversity, rights and responsibilities of individuals.
5. Identify, minimise and report risks of danger, harm and abuse to senior colleagues.
6. Maintain a safe and secure environment at all times for the protection of self and others.
7. At all times minimise risks to self by undertaking safe working practices.
8. At all times work within agreed and established Trust policy and operational procedures.
9. Work with other Trust services to promote seamless service user‑focused care, admission, transfer and discharge on identified care pathways.
10. Undertake delivery of planned therapeutic activities/interventions with an identified group of service users as an element of the care programme approach.
11. Work in partnership with service users to assist them in identifying activities that are meaningful to them and that support agreed health outcomes.
12. Regularly support service users to access a range of activities and services to maintain their independence and promote their recovery.
13. Regularly support Registered Professionals and service users during activities to promote their physical and mental wellbeing.
14. Assist service users in meeting their personal care needs.
15. Provide information, support and guidance to carers, friends and relatives of service users.
16. At all times take responsibility for own personal and professional development and support the development of colleagues, students, trainees and volunteers.
17. Regularly access and make use of supervision.
18. Regularly participate in activities focused on the delivery of a high quality customer‑focused service.
19. Undertake activities to, and make suggestions about how to improve services.
20. Take active responsibility on the subject of supervision and mandatory training.
Person Specification – Essential
* Level 2 Diploma in Health and Social Care OR NVQ 2 in Health and Social Care with demonstrable evidence of numeracy and literacy skills (equivalent GCSE's or Functional Skills) OR Demonstrable knowledge and experience as outlined below.
* Experience of working as part of a team and delivering a customer‑focused service.
* Knowledge and awareness of issues relating to mental health, learning disabilities, access to services, and related health promotion. Issues of inclusion.
* Skills in literacy, written, verbal and an ability to effectively use electronic information and computer technology.
* Skills in managing situations of high expressed emotions, and an ability to manage one's own emotional state.
* Ability to work independently, being self‑motivated and to be able to prioritise and effectively manage a range of competing needs and pressures.
* Ability to liaise with representatives from other organisations and to communicate a positive image of self and of the service/organisation.
* Imagination, determination and receptive to working with and under supervision.
* Willing to accommodate flexible working, and motivated to be solution focused with regard to meeting the competing needs and demands of the service.
* Demonstrates empathy, compassion and patience.
* Demonstrates a keenness to make a positive contribution to improving the quality of life for people with mental health problems.
* Demonstrates an ability to act calmly in emergencies and to respond in a professional manner in occasionally stressful and challenging situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check for any previous criminal convictions.
Application Details
Contact Jeff Bromfield or Sarah Culbert (Ellesmere House) for an informal discussion or further information.
Employer Contact
Midlands Partnership NHS Foundation Trust
Website: https://www.mpft.nhs.uk
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