Role Description
If you are a critical thinker and have expertise in handling Motor Personal Injury, Commercial Property, Home, Casualty or Financial Lines claims, we have a number of quality assurance roles available. Capability across multiple claims disciplines is preferred but not essential, and previous experience in quality assurance is welcomed.
Location: This role can be based in Guildford, Milton Keynes, Chelmsford, Bournemouth, Birmingham or Bristol. The role is hybrid.
Salary Information
Circa £45,000, with pay based on relevant experience, skills and location. Salary is only one part of our total reward package.
About You
Your insight will drive performance improvements and directly contribute to the success of claims.
Responsibilities
* Conduct quality assurance reviews on Motor PI, Commercial Property/Casualty and Financial Lines claims and Claims Suppliers.
* Design and perform themed reviews and reviews of claims and claims suppliers.
* Engage with key stakeholders throughout.
* Produce detailed analysis and actionable insight to continuously improve customer outcomes, financial outcomes and performance effectiveness.
Essential Skills
* Proven experience in insurance claims and/or quality assurance.
* Comprehensive understanding of Motor Personal Injury, Home, Commercial Property, Casualty, Disease and Financial Lines claim processes.
* Ability to conduct in‑depth reviews with little supervision.
* Well‑developed analytical skills, critical thinking and attention to detail.
* Excellent report writing and communication skills.
* Experience in sourcing and managing audit sample lists.
* Capability to identify and recommend opportunities for process improvement.
* Relevant industry qualifications and proven experience in insurance claims and/or quality assurance.
* Well‑developed organisational and time‑management abilities.
* Adaptability to work in both remote and office‑based environments.
* Ability to coach and mentor less experienced team members, fostering professional development and knowledge sharing.
* Skilled in liaising with business owners and relationship managers to drive improved outcomes for customers and enhance overall business performance.
Desirable Skills
* Responsible Artificial Intelligence usage.
What We Will Offer You
* Flexible buy/sell holiday options.
* Hybrid working.
* Annual performance‑related bonus.
* Contributory pension scheme.
* Development days.
* Discount up to 50% on a range of insurance products.
* Retail discounts.
* Volunteering days.
Our Ways of Working
We support flexible hours and hybrid work patterns to balance customer needs with personal circumstances. This aligns with the ABIs flexible working charter.
Integrity, Fairness, Inclusion & Trust
Allianz is an equal‑opportunity employer committed to fostering an inclusive workforce. We are certified for gender inclusion, membership of Women in Finance Charter, Disability Confident, Stonewall Diversity Champion, Race at Work Charter signatories, and Armed Forces Covenant gold standard. We embrace neurodiversity and welcome applications from neuro‑divergent and disabled candidates, offering tailored adjustments.
Accessible Application for All
As part of the Disability Confident Scheme, Allianz supports candidates with disabilities or long‑term health conditions through the Offer an Interview Scheme for those meeting essential skills. Adjustments are available for larger text, hard copies or spoken applications.
Closing Information
Closing date: 17th May 2026. We reserve the right to close the advert early if enough applications are received.
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