Job Description
*Factors that may be used to determine your actual salary include your job-specific skills, education, training, job location, years of experience related to this role, and comparison to other employees already in this role.
DSG is seeking a HVAC Technical Service Advisor to work out of our Aberdeen, Rapid City, or Sioux Falls, SD branch. The TSA will serve DSG customers and internal Sales Associates as technical representatives in their areas of expertise related to specific vendor product lines. Additionally, the TSA will support marketing and promotion of these product lines. Travel throughout South Dakota may be required.
At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we foster a community of peers, focusing on respect, teamwork, and growth. We offer a career path rich with possibilities, shared successes, and overcoming challenges together. For over a century, we’ve delivered more than supplies; we’ve built true partnerships and provided valuable solutions. By empowering our vendors and customers, we ensure ongoing success for all.
A Typical Day in the Life of a HVAC Technical Service Advisor:
* Support DSG customers and Sales Team by providing technical knowledge of assigned product lines.
* Maintain product knowledge through factory trainings and certifications; research issues from factory, industry data, or online resources as needed.
* Act as the primary contact with factory technical support on product selection, installation, commissioning, diagnosing issues, corrective actions, and warranty support.
* Assist the Market Segment Business Development Manager in identifying market needs within specific product areas.
* Support training sessions on market-specific needs, including in-house or onsite presentations, trade shows, demonstration trailers, or classroom training.
* Perform additional duties as assigned.
A Successful HVAC Technical Service Advisor Typically Has:
* High school diploma required; college degree in a related field preferred.
* At least 5 years of experience in the HVAC industry or related field.
* Strong analytical skills to interpret data and solve technical problems.
* Ability to analyze problems, propose solutions, make decisions, and follow up with feedback.
* Excellent interpersonal and communication skills to lead and effectively engage with customers, vendors, and internal teams via various communication channels.
* Ability to plan, prioritize, organize work effectively, and work under pressure and deadlines.
* Strong computer skills.
At DSG, We Offer Benefits Built for You:
* We are proudly 100% employee owned, meaning your efforts benefit both the organization and your Employee Stock Ownership Plan (ESOP).
* We prioritize training and development, offering growth opportunities and continuous learning.
* Competitive compensation packages based on experience and potential.
* Generous Paid Time Off (PTO) and Extended Medical Leave (EML).
* Comprehensive benefits including medical, dental, vision, life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contributions.
* Family planning and childcare savings options such as paid parental leave, adoption assistance, infertility support, and a Dependent Care FSA.
* Retirement savings options, including a 401(k) with employer match and ESOP.
* A discount on all DSG-supplied products.
* Paid volunteer hours to give back to the community.
#J-18808-Ljbffr