Location:
Hertford (Full-time, Permanent, Office based)
About Custom
At Custom Intelligent Security, our mission is to advise and deliver the very best in integrated security solutions. We've built a team of experts with years of experience in navigating the ever-changing security landscape. We understand the challenges businesses face in making the right security decisions—and we're here to help.
We work in close partnership with our clients—ranging from high-profile sites and government bodies to retailers and small businesses—helping them identify threats, improve loss prevention, manage data, and leverage technology to operate safely and efficiently.
Our people are our greatest asset. We invest in their development and create a culture of open communication and collaboration, with regular events and opportunities to connect across the business.
The Role
This leadership position is ideal for someone with a strong understanding of our operations, clients, and service expectations. As PPM Manager, you will be responsible for the planning, coordination, and delivery of preventive maintenance services across our client base, ensuring the highest standards of service quality, compliance, and operational efficiency.
You will report to
The Engineering Director,
and the key responsibilities are outlined below. A keen willingness to learn and a positive, proactive attitude are essential for success in this role.
Key Responsibilities
· Take ownership of the company's PPM department across assigned contracts and client sites.
· Lead and support technicians and operatives in delivering timely, high-quality maintenance work working alongside the PPM Engineering Field Manager
· Ensure all preventive maintenance activities are compliant with safety regulations, statutory requirements, and SLAs
· Use our CRM (Salesforce) platform to manage schedules, documentation, asset records, and performance reporting
· Coordinate with other departments and clients to minimise disruptions during maintenance works
· Supervise and liaise with third-party contractors for specialist maintenance services when needed
· Monitor PPM completion rates, respond to escalations, and implement process improvements.
· Provide mentorship and guidance to the PPM team, drawing from your operational experience, including conducting performance reviews
· Act as the first point of contact for client queries related to PPM and asset performance
· Contribute to audits, compliance reports, and continuous improvement initiatives
· Manage and oversee the PPM mailbox, ensuring timely responses and issue resolution
· Draft and review maintenance agreements and renewal documentation
· Coordinate the processing of new maintenance agreements and renewals
· Generate RAMS (Risk Assessment Method Statements) for new and renewed agreements
· Maintain and update the maintenance renewals and agreements tracking spreadsheet
· Prepare and manage the Kier Battery Tracker to ensure accurate records and compliance
· Compile and distribute engineer job packs for scheduled works
· Update and maintain Salesforce with accurate information for new client accounts
· Monitor and track the software licensing schedule to ensure compliance
· Review and oversee all PPM remedial quotes prepared by the PPM team
· Review and monitor PPM reports submitted by engineers following site visits
· Process and track subcontractor agreements, quotations, and purchase orders (POs)
· Prepare and distribute the monthly Kier PPM schedule
· Prepare and distribute the monthly Commercial PPM schedule
· Compile and update PPM statistics for presentation at weekly team meetings
· Ensure that engineering resources within PPM, service and small works are efficiently co-ordinated to meet the business needs. This would require regular scheduling meetings between all department heads and ad hoc to prioritise business needs over departmental needs.
· Hold weekly meetings with the PPM Administration Team, to review maintenance report data, resolve any discrepancies, and discuss ongoing issues concerning engineers or subcontractors, in preparation for the Monday weekly Service & PPM Meetings.
What We Offer
* A collaborative and supportive team environment
* Training and development opportunities
* A culture that values communication, respect, and teamwork
Perks & Benefits:
* Company events
* Discounted or free food
* Free on-site parking
* Health & wellbeing benefit programme
* 24 Days annual leave, plus UK Bank Holidays
* Automatic enrolment into the Company Pension Scheme.
Working hours:
Monday to Friday – 8.00am – 5.00pm
Location:
On-site in Hertford
(Must be able to reliably commute or plan to relocate before starting)
* Driving Licence:
Preferred