Technical Software Vendor Manager – Arup
Location: Newcastle Upon Tyne, England, United Kingdom
Joining Arup
Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.
The Opportunity
As a Technical Software Vendor Manager at Arup, you will play a unique and pivotal role at the intersection of global project teams and leading software vendors, representing Arup’s interests in high‑impact meetings and partnership initiatives. This position offers you the chance to drive and manage communications with a worldwide community of technical software users, influence the negotiation and management of major commercial software agreements, and collaborate with a diverse, talented digital technology team. By learning from experts around the world, you’ll not only shape the future of our digital capabilities but also accelerate your own professional growth in an environment that values innovation, collaboration, and international reach.
Key Responsibilities
* Contribute to and execute against the vendor stakeholder management plan.
* Build and maintain a network of Arup technical software stakeholders (Users, Subject Matter Experts (SMEs), Skills Network (SN) Leads).
* Attend, record and communicate outcomes from regular internal stakeholder meetings to understand business needs and represent vendor offerings both commercially and technically.
* Manage everyday interfaces with the Arup procurement, cyber security, technical support and software deployment teams.
* Support Arup initiatives related to 3rd party technical software as required.
* Contribute to and execute against the vendor customer success plan.
* Represent the interests of Arup’s technical software user community at weekly vendor meetings.
* Collate and centrally share minutes of all meetings in line with predefined Ways Of Working.
* Capture and manage delivery of actions arising from vendor meetings.
* Day‑to‑day manage vendor related activities.
* Project‑manage delivery of customer success activities.
* Coordinate software adoption and scaling plans.
* Coordinate Learning & Development interfaces.
* Monitor and report on usage of technical software.
* Capture and report on vendor KPI data.
* Contribute to and execute against the Strategic Partnerships Comms Plan.
* Manage vendor related communications to the global Arup technical software user community.
* Coordinate Vendor Events.
* Engage with SME & SN communities to identify technical software learning requirements.
* Coordinate with Vendors to define and agree proactive training program.
* Measure and report on performance against plan.
* Support the negotiation and management of vendor commercial agreements as required.
A Typical Day
A typical day as a Technical Software Vendor Manager at Arup is dynamic and collaborative, involving close engagement with both internal stakeholders and leading software vendors. You could start the day engaging with one of our subject matter experts to understand emerging business challenges/opportunities related to technical software. You may then raise these later in the day as part of a wider agenda when you meet with the account team from one of our Technical Software Vendor organisations. You may also then follow up with a comms release to a Global Skill Network to raise awareness and support best practice.
Is this role right for you?
* You’re passionate about enabling teams to maximize the potential of technical software and excited by shaping the future of digital delivery at a global scale.
* You communicate confidently across all levels and can manage complex stakeholder relationships, both internally and externally.
* You have hands‑on experience with AEC technical software and understand its role in successful project delivery.
* You thrive in an international, multi‑disciplinary environment and bring a proactive, solutions‑focused mindset to everything you do.
* You bring motivation and self‑direction to manage your workload in alignment with business priorities.
What We Offer You
At Arup, we care about each member’s success, so we can grow together. Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do. We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.
Equal Opportunity
Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence. Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross‑cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at Careers - Your Life at Arup.
Application Process
To understand what to expect next, please visit our Careers page. Our aim is to make this process as streamlined and easy as possible for our applicants. Stay safe online – Arup will never ask for payment or your bank details as part of our recruitment process.
Contact
If you are not yet ready to apply or have questions, please email Kat.Falepau@arup.com. All applications must be submitted via the job portal; applications sent via email will not be considered.
Additional Information
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Job function: Design, Information Technology, and Consulting
* Industries: IT Services and IT Consulting, Software Development, and Business Consulting and Services
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