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Personal Case Manager (Customer Service)
Reading Permanent £26,000 - £28,000 per year
* Market leading business with high growth potential
* This client is market leading within its sector
About Our Client
Customer Service Adviser - Reading Outskirts: A luxury brand automotive company with a truly global footprint. The business operates from newly refurbished offices close to good bus links and good road access and free parking. A business that work hard to motivate and reward their employees and run a number of good incentives.
Job Description
* All areas of B2C and some B2B Customer Service
* Experience or desire to deal with complaints
* Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions
* To receive calls and correspondence, which may be requests for information, complaints and assistance at the roadside or anything associated with the business products
* To build up and continuously update individual specialist knowledge in relation to the company products, strategy and relevant regulatory compliance e.g. FCA
* To build relationships with Franchise Centres and involving them in all matters relating to their customer.
* To ensure that all goodwill gestures are individual, tailored and reflect the inconvenience the customer has experienced
* Strong phone contact handling skills and active listening
* Able to Work effectively in a Team and a fast-paced environment
The Successful Applicant
Personal Case Manager (Customer Service)
* Strong phone contact handling skills and active listening
* Able to Work effectively in a Team and a fast-paced environment
* Proficient with MS Office and familiar with CRM systems and practices
* High level of verbal and written Communication
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritise and manage time effectively
* Highly motivated and resilient
What's on Offer
Salary of circa £26,000 to £28,000 dependant upon experience.Working hours on a rotation of 8 am to 6 pm Monday to Friday, 9 am -1 pm Saturday (1 weekend in 5*)
Flexible hybrid working hours offered after the brief probation
Generous paid holiday allowance, plus public holidays
No call scripts, no call length targets, just one goal: exceeding customer expectations
Page Personnel is part of PageGroup. Page Personnel is a trading name of Michael Page International Recruitment Limited. Registered in England No. 04130921 Registered Office: 200 Dashwood Lang Road, Addlestone,, Surrey, KT15 2NX
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