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This role is integral to the promotion and influence of our Brand, the spa operation is the very essence of our brand and as such the role is a key part of our operation. We work in times of constant evolution and development; it is therefore an essential requirement that you remain knowledgeable in your specialist area and use this knowledge to support your team and ensure that the highest standards are met.
Some responsibilities include:
* Conduct daily uniform checks ensuring the highest standards are met.
* Work alongside the Elemis and Clarins Account Managers to ensure maximum retail opportunities.
* Work closely with the In-House trainer, spa management to ensure set KPI’s are met.
* Attend the 8am booking station or ensure suitable attendance.
* Attend tours that are conducted and ensure the therapists are conducting them in line with our SOPs. Additionally, ensure the correct talk likes and demonstrations are being conducted.
* Carry out management responsibilities.
* Where trade tests have been conducted, ensure there is an appropriate follow-up.
* Ensure all Champneys Spa Customer service standards are adhered to at all times.
* Work closely with the reception team and maximize revenue opportunities at all times.
* Carry out beauty treatments to the required standards, ensuring the specific treatment time is adhered to.
* Maintain high levels of room and therapist presentation, ensuring rooms are kept clean, hygienic, safe, and well-maintained.
* Understand and monitor daily treatment and retail sales revenues and communicate these effectively to all therapists.
* Organize and control an effective stock management system of all treatment and retail products, following standard Purchase Order procedures.
* Assist the Spa Manager with recruitment including interviews, trade tests, and induction.
* Ensure the efficient and effective scheduling of therapist rotas.
* Assess all therapists, and support their constant development and training in specialist treatments and customer service.
* Provide treatments and training within the spa department to the highest standards of service while supporting the Manager with business demands.
* Support the spa manager with administrative tasks as required.
* Liaise with product suppliers regarding training needs, retail sales improvement, stock, retail displays, and promotions.
Being the iconic wellbeing brand that we are, you should expect benefits that match our simple vision: to make you feel happier and healthier inside and out.
Not only will you work in great company, but you will also have access to the following:
* Health, Wellness, and Wellbeing incentives
* Champneys experiences (such as overnight stays or an ultimate spa day experience)
* App technology for all our essential forms
* In-house social media connecting our Champneys Family
* Motivating, rewarding, and engaging colleague events
* Discounted stays for you, your friends, and family at any of our Hotels or Resorts
* Complimentary Spa Day on completion of your probationary period
* 50% discount on all Champneys products
* Great discounts on our partner products Elemis and Clarins
* Discounted membership to our health clubs
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