Job Title : IT Co-Ordinator Ground Support Equipment (GSE) Location : London Heathrow (LHR)
(This role is based primarily at London Heathrow, with regular travel to London Gatwick (LGW) as required.)
Salary : Up to £38,000 per annum, depending on skillset and experience Summary
The IT Co-Ordinator is responsible for ensuring the stability, security, and efficiency of IT infrastructure across all Ground Support Equipment (GSE) sites. Acting as the first point of escalation for IT-related issues, the role oversees day-to-day IT operations, provides hands-on technical support, and ensures compliance with company standards and cyber security protocols.
The IT Co-Ordinator works closely with internal stakeholders and external vendors to deliver reliable, secure, and effective technology solutions that support business continuity and operational performance.
Job Purpose
To deliver seamless IT operations across GSE sites by maintaining robust infrastructure, resolving technical issues promptly, and safeguarding the business against cyber risks. The role supports hardware, software, networks, and end users while contributing to IT strategy through continuous improvement, project coordination, and compliance with regulatory and business requirements.
Key Responsibilities 1. IT Infrastructure & Systems Management
Oversee day-to-day operations of IT systems, hardware, and networks across GSE sites
Monitor system performance, troubleshoot issues, and implement fixes to minimise downtime
Support system upgrades, migrations, and configurations to ensure technology remains fit for purpose
Technical Support & Service Delivery
Provide first and second-line IT support to site employees, resolving hardware, software, and network issues
Act as an escalation point for IT tickets, ensuring resolution in line with agreed SLAs
Train and guide employees on effective use of IT systems, promoting self-service where appropriate
System Installation & Configuration
Manage the setup, installation, and configuration of computers, servers, printers, and mobile devices
Ensure all devices comply with company IT policies and security standards
Collaboration & Business Support
Partner with GSE operations, commercial, finance, and administrative teams to support business processes
Assist in developing system enhancements, workflows, or reports to improve efficiency
Support integration of IT systems with ERP, finance, and operational platforms
Security & Compliance
Monitor and respond to cyber security alerts, escalating risks where required
Ensure adherence to IT security policies, GDPR, and industry regulations
Regularly review and implement patches, updates, and security best practices
Documentation & Vendor Management
Maintain accurate records of IT assets, systems, and user requests
Keep IT documentation, procedures, and manuals up to date
Act as the primary contact for IT vendors, monitoring service quality and resolving issues
Project Co-Ordination
Support planning and delivery of IT projects, ensuring milestones and deliverables are met
Track project progress and provide regular status updates to management
Skills, Knowledge & Experience
3 5 years experience in IT support, IT coordination, or systems administration
Strong knowledge of IT infrastructure including servers, networks, storage, and cloud systems
Experience providing 1st and 2nd line support in a service-driven environment
Understanding of cyber security best practices and compliance requirements
Strong problem-solving skills with a proactive and organised approach
Excellent communication skills with the ability to work across technical and non-technical teams
Desirable Requirements
Experience supporting ERP, finance, or business platforms (e.g. Dynamics, Navision, Business Central)
Experience working with external IT vendors and managing service delivery
Exposure to IT project coordination or system implementations
Education & Qualifications Required
Bachelor s degree in Information Technology, Computer Science, or a related field
Preferred
Industry certifications such as CompTIA A+, Network+, MCP, or equivalent
Key Competencies
Strong organisational and time management skills
Ability to manage multiple priorities and meet deadlines
Team player with a proactive mindset and willingness to learn
High level of integrity and attention to detail
Key Performance Indicators (KPIs)
System uptime and availability
Incident resolution time
First contact resolution rate
IT support ticket trends
Cost optimisation
Cyber security and compliance metrics
If this sounds like the job for you, apply today!