About The Role
As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose. You will lead with strong leadership and teamwork skills to make a positive impression on customers and help maximise sales and profit.
Key Responsibilities
* Use commercial skills to maximise sales and profit while minimising wastage.
* Ensure consistently high levels of availability and merchandising and maintain an efficient, legal, and secure store operation.
* Improve and maintain customer satisfaction.
* Manage your team, including leading, organising holidays, and managing absences, using your people skills to inspire and develop others.
* Create a supportive culture of care, belonging, pace and productivity.
* Engage and lead partners in delivering and embedding change within your shop.
Essential Skills/experience You'll Need
* Experience of leading a team in a fast-paced, customer focused environment.
* People management skills.
* Innate passion for and understanding of retail.
* Resilience to support and plan your team’s response to change.
* Ability to influence stakeholders.
* Advanced communication skills.
Desirable Skills/experience You May Have
* Experience of supporting with the disciplinary and grievance process.
* Regulatory compliance management.
* Personal licence holder.
* Food hygiene level 3.
Pay and hours
In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at £3.50 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at £4.50 per hour for those enrolled onto Enhanced Hours Premium arrangements.
About The Partnership
We’re the largest employee owned business in the UK and home of our brands John Lewis and Waitrose. We’re Partners, driven by our purpose to build a happier world. We’re focused on retail excellence and delivering value, quality, and service in John Lewis and Waitrose.
As Partners we share ownership and contribute to our collective success, working together with kindness and respect. We strive to create an environment where everyone can thrive and be themselves.
Important points to note
Some roles may require pre-employment vetting (which may include DBS checks). If required, you’ll be informed and provided with information about vetting during the recruitment process. DBS checks may be carried out by a third-party; financial probity checks may also be required for some roles.
Vacancies can close early if a high number of applications is received. We support flexible working where possible, including flexible or compressed hours, job sharing, or shorter hour contracts. Please discuss this with the hiring manager during your interview.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Retail
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