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Charades: Mind reader? Magician? Expert Juggler? Oh, you’re a Front Office Manager!
We know that, somehow, you’re able to anticipate what your customer wants before they even know they want it. We also know how tough it is to consistently deliver an outstanding guest experience whilst managing a busy reception, but you make it happen nonetheless, and you somehow never forget those extra touches because it’s all about the details. I guess you’re the kind of person that embraces change as opposed to being scared of it.
What you’ll be doing as a Front Office Manager
* Constantly want to find innovative ways to put a smile on your customer’s face – that’s where embracing change comes in! An upgrade for one of your regulars who have stayed with you five times in the last month and well, why wouldn’t we want to go above and beyond?
* Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness.
* Living and breathing outstanding service, instilling trust in your reception and reservations teams to commit to an outstanding guest experience.
* Driving sales opportunities and maximising revenue and occupancy levels.
* Leading and developing your team with a focus on delivering an enhanced guest experience.
* Keeping up to date with competitor hotels and the local market and seeking new business opportunities.
What’ll make you a great fit for this Front Office Manager role
* Proven leadership experience and excellent customer service abilities, regardless of where you've gained your supervisory experience.
* Enjoy using technology – we have lots of it to make your life easier and our guests’ experience more seamless.
* Forward-thinking and innovative mindset.
* Financially and commercially astute.
* Great interpersonal and communication skills, and a love for working with people.
* Attention to detail and attentiveness to guests.
* Flexible, results-oriented, and able to remain focused under pressure and challenging deadlines.
* Self-motivated and confident.
* Hard-working but fun!
The benefits
* Discounts across retail, restaurants, events, etc. (because we know life isn’t just about work).
* Family and Friends discounts in hotels across the Kew Green Hotels estate.
* International travel at employee rates for other branded hotels within our brand family (and you’re not just limited to Britain – our family has hotels all over the world!).
* Free on-site parking.
* Free meals on shift – hard work is hungry work!
* Opportunities for progression across the UK and internationally.
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