Strathclyde Pension Fund is looking to recruit Business Administration Modern Apprentices to help deliver clerical and administrative support and provide a high standard of customer service. General administrative support includes: \n\n⢠Maintaining accuracy of our member database \n⢠Dealing with enquiries from members and employers via telephone, letter and email \n⢠Processing incoming and outgoing mail, printing and photocopying \n⢠Promoting our digital services that includes our website and member online portal Providing support in all areas of pension administration including: \n⢠Processing a range of benefit and payroll calculations via the pension administration system \n⢠Use of task management and document imaging systems \n⢠Working within required timescales and meeting targets \n⢠Responding to enquiries by telephone, letter and email Communicating and delivering a high standard of customer service to: \n⢠Our members \n⢠A wide range of employers \n⢠External organisations Successful candidates will provide support in all areas of the business that includes: \n⢠Providing a high standard of customer service in pension administration \n⢠Operating a telephone contact centre & promoting our digital services \n⢠Handling and responding to enquiries made by telephone, letter and email \n⢠Managing visitors at reception \n⢠Working in partnership with employers to ensure accuracy of our member database \n⢠Maintaining the pension system to comply with LGPS regulations \n⢠Processing a range of pension calculations \n⢠Processing a variety of financial transactions and paying monthly pensions \n⢠Working within required timescales and meeting targets Candidates must show commitment to achieving an SVQ level 2 in Business Administration. Throughout the programme, candidates will receive training, support and on the job experience. There could be an opportunity to progress to an SCQF level 6 in Digital Applications upon completion of the SVQ Level 2\n\nTo apply go to https://www.glasgowguarantee.org/Vacancies ⢠Good verbal and written communications skills \n⢠Be able to work as part of a team \n⢠Able to work independently and use initiative ⢠English and Maths at National 4 or above are desirable \n⢠Administration/Computing at National 4 or above are advantageous\n⢠Experience of using IT equipment \n⢠Knowledge of Microsoft Office (Word/Excel/Teams)\n⢠Show commitment to learn new skills \n⢠Reliable, hardworking and show an enthusiastic positive manner \n\nAdditional Requirements:\n⢠Candidates selected for an interview will be required to complete a short numeracy test before the interview