2nd Line Service Desk EngineerGlasgow/Hybrid£25,000 - £30,000
We're partnering with a Scottish-owned Managed Service Provider providing top-level services to clients in the Glasgow region. With a commitment to innovation, our client is seeking a skilled 2nd Line Service Desk Engineer to join their team. As a 2nd Line Service Desk Engineer, you'll play a crucial role in providing technical support and break-fix solutions. This role offers a hybrid working model, combining service desk responsibilities with on-site break-fix support for our valued clients.
Day-to-Day:
* Respond to escalated service desk tickets, providing efficient and effective technical support.
* Conduct break-fix solutions on client sites, addressing hardware and software issues.
* Collaborate with the service desk team to resolve complex technical challenges.
* Contribute to the creation of technical documentation.
Tech Stack:
* Active Directory
* Office 365
* Windows Server
* Networking (Routers/Switches)
* Mobile Device Management
* Hardware support
Benefits:
* Company pension
* Free on-site parking
* Discounted or free food provided.
* Cycle-to-work scheme
* Sick pay
* Life insurance
* Casual dress
If you're interested in hearing mo...