Seeking a macOS-focused IT Support Engineer to join a successful, friendly and close-knit team of like-minded individuals. You’ll be a part of delivering high-quality IT support with a strong specialism in Apple. This is a fantastic opportunity for a capable, hands-on engineer who thrives in a fast-paced, user-facing environment and enjoys solving real-world tech problems with clarity and precision. The IT Support Engineer Role: You’ll be providing 2nd/3rd line support to clients using macOS and cross-platform environments, both remotely and on-site. Your work will span endpoint management MDM including Jamf, Addigy, Kandji, M365, network config (DNS, DHCP, IP addressing), cloud services (Dropbox, Google Workspace), and user support. Expect to: Deliver IT support to users Troubleshoot macOS issues at both OS and hardware levels Support hybrid workers and cloud-based workflow Work with MDM platforms (Jamf, Addigy, Kandji) and support system onboarding Work in Central London Deliver clear, jargon-free communication to non-technical usersWhat You’ll Need for this macOS-focused IT Support Engineer role : Some macOS IT support experience Basic networking knowledge (IP, DNS, DHCP) Experience with M365; Google Workspace is a bonus A clean, tidy and professional appearance and client-ready manner Physically able to handle some hands-on work You’ll be office based for the first year (with rem...