* n-compass provides health and social care services across the North of England. We support over 30,000 adults and young people to stay well each year. Service Access Advisors are often the first point of contact for individuals and professionals wishing to refer people into our services and are responsible for screening and signposting referrals and resolving any immediate issues at first contact. This is a busy and dynamic team receiving and making in the region of 35,000 calls per annum covering our Carers, Counselling and Wellbeing Services.
* Our Service Access team has a vacancy for a part time, customer service advisor, who will the benefits of true hybrid working between our office on the Docklands in Preston & home.
* Full training will be provided, however we are looking for applicants with good customer service skills and the ability to demonstrate:
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o Sound listening skills
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o Excellent verbal and written communication
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o The drive to manage a complex workload
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o Good IT skills
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o The ability to collect and record data accurately
* Key duties will include:
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o Responding to initial customer contacts using various methods of communication, including telephone, text messaging, written, email and online, within agreed timescales
* Using a triage approach resolve any immediate enquiries/needs
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o Assessing eligibility for n-compass services and making appropriate referrals
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o Signposting to additional services and support
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o Recording data accurately and in a timely manner
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o Managing safeguarding situations in line with policy
* Please find attached on our website, the full Job Description, Person Specification and benefits package.
* n-compass is an equal opportunities employer, if you requite any reasonable adjustments to enable you to apply for this role, please contact -.
Successful applicants will be required to undergo an enhanced DBS check (formally CRB)
Registered Charity Number:
Vacancies may be closed earlier than the advertised closing date, due to the high volume of applications received. Therefore we encourage all applicants to submit their application as soon as possible, without delay.