End Date Wednesday 01 April 2026 Salary Range £61,344 - £68,160 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary. Job Description JOB TITLE: Conversation Designer – 12 Month FTC SALARY: £61,344-£74,976 LOCATION: Leeds HOURS: Full-time WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. About this opportunity We’re looking for an experienced Conversation Designer to help build the future of Conversational Banking at Lloyds Banking Group. You’ll bring deep expertise in human-centred design and conversational AI, confidently driving an experience-led approach as we build natural, effective interactions for our customers. You’ll thrive on both the detail and the big picture - zooming in to compose outstanding conversations and zooming out to influence strategy and direction. As a member of our fast-paced Agentic AI team, you’ll combine research and insights to apply conversation principles to generative AI products. You'll develop interactions that feel natural, effective, and aligned with our tone of voice. You’ll lead the conversation direction within the team and manage relationships with various collaborators. You’ll embrace ambiguity, have an experimental approach, and a desire to test, learn, and iterate fast. You’ll be comfortable giving and receiving feedback to key internal customers across the business and will work closely with product teams to build success metrics. What you’ll do be doing Collaborate with your fellow designers and use your expertise to help build the overall design approach and user experience. Use evidence to inform decisions and champion the user perspective. Take ownership as the conversation and content build expert in an agile environment. Advocate for Conversation Build across product teams, improve ways of working, and mentor others in the field. Collaborate closely with designers, engineers, and product owners to deliver seamless experiences. Think strategically about how our conversations can evolve. Spot opportunities to connect them with other experiences. Communicate clearly with collaborators, manage expectations, and include multiple perspectives. Facilitate workshops and discussions to ensure business context, needs, and risks are understood. Promote and demonstrate how effective writing helps users (whether colleague or customer). Guide others to make sound building decisions and challenge constraints. Take ownership of your own development and help guide others in conversation building through coaching and mentoring. Be an active member of the design community, sharing knowledge and embedding development principles across products and services. What we’re looking for? A highly motivated, proactive approach with a passion for innovation and continuous improvement. Strong relationship-building skills, using empathy and credibility to engage senior audiences. Confidence to provide constructive challenge and resilience under pressure. Ability to identify and respond to emerging risks and priorities. Your experience and skills S trong experience crafting conversational interfaces, with confidence in generative AI and agentic design. Deep understanding of how conversation works and how to apply it in AI. Curiosity to learn, share, and bring new ideas from the broader conversational AI community. Innovative problem-solving skills and ability to encourage collaboration. Outstanding communication skills for both technical and non-technical audiences. Expertise in building thinking and facilitation. The ability to influence and manage multiple collaborators across product, risk, legal and branding teams. A collaborative approach ready to be a part of a busy multi-disciplinary team. And any experience of these would be great Familiarity working in a complex landscape – ideally financial services. Experience using and collaborating in Build platforms, such as Figma. This is a place for you: Our ambition is to be the leading UK business for diversity, equity, and inclusion supporting customers, colleagues, and communities. We’re committed to crafting an environment where everyone can thrive, learn, and develop. We were one of the first major organisations to set goals on diversity in senior roles. We developed a menopause health package and a dedicated Working with Cancer Initiative. We provide appropriate workplace accommodations for employees with disabilities. This includes flexible options for office attendance, work location, and schedules. As a Disability Confident Leader, we promise interviews to a fair and proportional number of applicants with disabilities, long-term health issues, or neurodivergent conditions who meet the minimum role requirements through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15%. An annual performance-related bonus. Share schemes including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. 30 days’ holiday, with bank holidays on top. A variety of wellbeing programs and generous parental leave policies. Ready for a career where you’ll learn and thrive? Apply today and find out more! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.