Job Title: Deskside Support Specialist
Location:
Brussels, Belgium: 8 Place Marcel Broodthaers, 1060 Saint-Gilles
London, UK: Temple Mills, London
Position Details:
Number of Positions: 3 (2 in Belgium, 1 in UK)
Duration: Open-ended, preference for permanent
Work Arrangement: Onsite
Job Description:
* Investigate causes of server and service crashes, providing RCA for hardware failures.
* Hardware troubleshooting for desktops, laptops, servers, kiosks, and network devices.
* OS installation, upgrades, and troubleshooting for Windows and iOS using Intune.
* Install third-party tools as per guidelines and manage hardware spare stock.
* Manage and troubleshoot hardware for Windows (x86 & x64), iOS, and VMware ESXi.
* Coordinate with vendors for hardware replacements.
* Raise, handle, and resolve incidents and work orders.
* Work onsite, perform floor walks, and report daily.
* Create and maintain knowledge base and information sharing repositories.
* Proficiency with Active Directory, DNS, DHCP, Group Policy, and understanding of ITIL framework.
* Knowledge of hardware monitoring tools is advantageous.
* Minimum 4+ years of experience as a Deskside Support Specialist.
* Excellent verbal and written communication skills in French and English.
* Strong customer service skills and ability to handle unforeseen situations.
* Willingness to travel across the Netherlands, Belgium, and France.
* Note: Work permit may be required if not a passport holder of the country of the vacancy.
Application instructions: Do not provide bank or payment details. Apply via the "Apply now" button.
Created on 27/06/2025 by TN United Kingdom
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