Commercial Operations Director
Glasgow
£85,000 – £90,000 + Car + Bonus
The Opportunity
We are exclusively partnered with a growing, private equity-backed Facilities Management and engineering services provider to appoint a Commercial Operations Director for their Northern region.
This is a key leadership role for someone with a strong FM background, used to managing multi-site service delivery, contract performance and regional P&L within a fast-paced, service-led environment.
The business is entering a new phase of growth — moving towards a more structured, KPI-driven FM operation — and needs a leader who can bring rigour, accountability and commercial focus across the region.
The Business
Our client delivers hard FM and specialist engineering services across a national portfolio, supporting clients in logistics, manufacturing, infrastructure and the public sector.
Services include:
* Planned Preventative Maintenance (PPM)
* Reactive maintenance
* Minor works and projects
* Specialist access and compliance-led services
With recent private equity backing, the focus is now on:
* Improving contract performance
* Driving consistency across regions
* Scaling service delivery capability
The Role
You will take full ownership of the Northern region, leading two operational hubs (Manchester and Newcastle) with a combined turnover of c.£6–7m.
This is a contract-led, service delivery role, where success will be measured on performance, margin and client satisfaction.
You will be responsible for:
* Full regional P&L ownership
* Driving contract performance across PPM and reactive services
* Improving SLA/KPI delivery and reporting standards
* Leading operational teams including Contract Managers, Supervisors and Engineers
* Strengthening health & safety and compliance culture
* Managing and developing key client relationships (regional and national accounts)
* Identifying growth opportunities within existing contracts and new business
* Embedding structure, processes and accountability across the region
Newcastle is a well-performing operation, while Manchester presents a clear opportunity to improve performance and drive growth.
What We’re Looking For
* Proven leadership experience within Facilities Management or building services
* Strong background in hard FM service delivery (PPM/reactive)
* Experience managing multi-site contracts and regional teams
* Full P&L responsibility experience
* Strong understanding of SLAs, KPIs and contract governance
* Ability to engage at all levels — from clients to engineers on-site
* Track record of improving underperforming contracts or regions
* Commercially astute, hands-on and delivery-focused
Experience within industrial environments, logistics or critical estates would be highly advantageous.
Why Apply?
* Join a growing FM business backed by private equity
* Opportunity to take full ownership of a region
* High-impact role with visibility across the leadership team
* Real opportunity to drive change and shape the future of the operation