Overview
An opportunity has arisen for a Service Advisor to join a well-established dealership offering new and used car sales, servicing, and MOTs providing full vehicle care and customer support.
As a Service Advisor, you will act as the key link between customers and the workshop, combining service reception duties with parts coordination in a fast-paced setting.
This role offers a competitive salary plus performance based OTE and benefits.
This is a fantastic opportunity for someone looking to build on their experience within a structured and supportive environment.
Responsibilities
* Act as the first point of contact for aftersales customers, managing enquiries from booking through to vehicle collection
* Provide clear and accurate updates by translating technical workshop information into customer-friendly communication
* Deliver a high standard of customer care across telephone and face-to-face interactions
* Advise on and promote suitable additional services and products with integrity
* Manage parts enquiries, source components using manufacturer systems and ensure correct identification
* Maintain stock control, process orders, deliveries, returns, and core parts efficiently
* Support workshop operations by ensuring timely availability of required parts
* Work collaboratively with colleagues to ensure a smooth and efficient aftersales process
Qualifications
* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
* Prior experience within a franchised dealership environment
* Familiarity with dealer management systems or similar automotive platforms
* Strong organisational skills with the ability to multitask effectively
* A proactive and customer-focused approach
* Full UK driving licence
Benefits
* Competitive salary
* Performance-related bonus structure
* 25 days holiday plus bank holidays
* Workplace pension scheme
* Refer a friend rewards
* Ongoing manufacturer-led training and development opportunities
* Employee-focused benefits including staff discounts across services and products
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