Counselling Lead Cwm Taf Morgannwg Substance Use Service Job Description Role Counselling Lead Service Cwm Taf Morgannwg Location: Flexibility to work across all areas of Cwm Taf Morgannwg, where appropriate Barod Base To be agreed on appointment Hours: 18.5 hours per week (working days/hours to be agreed on appointment) Salary: £40,000 pro rata Reports to: Cwm Taf Morgannwg Head of Service Team Members Reporting to Job Holder: Volunteer Counsellors Contract: Permanent, in line with funding THE SERVICE The aims of CTM Substance Use Service are to engage people who use drugs or alcohol, andortheirconcernedothers,toaccesssupporttomakepositivelifechanges. Thisincludes early intervention, engaging and assessing service users, needle exchange, brief interventions, outreach, training, case management, health promotion and harm reduction initiatives and recovery and aftercare services. Barodservicesareprovidedinanon-judgmental,non-discriminatory,andprofessional manner and in a way that demonstrates courtesy and respect for individuals using substances, and sensitivity to their unique personal situations and experiences. ROLE PURPOSE The Counselling Lead will be responsible for the development and delivery of a Volunteer CounsellingService,andwillberesponsibleforensuringthattheserviceisdeliveredinline with BACP requirements, is high quality and integrated into the wider CTM Substance Use Service. Thepostholderwillworkcloselywith universitiesandeducationalestablishmentstorecruit volunteercounsellors,promotetheworkofBarod,andberesponsiblefortheorganisation, allocation, and successful completion of student placements. This postholder will work closely with the Head of Service and Service Manager, relevant stakeholdersandthecommissioningteamtodeliverthe volunteercounsellingserviceacross CTM. MAIN DUTIES AND RESPONSIBILITIES Inthisroleyouwillberesponsibleforthe following: Staffing Oversee the recruitment and induction of volunteer counsellors Service delivery Support and provide supervision for volunteer counsellors to enable them to undertake their roles Ensure that staff are given opportunities to learn and develop in their role Use coaching as a vehicle for staff development Ensure effective positive working relations with and between stakeholders including staff, service users, partners and commissioners Establish links with educational establishments to promote the service and recruit vol- unteers Ensure appropriate design, production and dissemination of campaign and promo-tional materials Monitor and deal with complaints, suggestions, positive feedback, and ensure monitor-ing mechanisms for reporting to commissioners and external bodies where appropri- ate Develop, agree and sign up to joint working arrangements with partner agencies as appropriate Provide the main point of contact for the service Assessing and allocating referrals amongst the team appropriately Co-ordinate volunteers and service delivery Recruitment of new volunteers to the service Responsible for the support and supervision of volunteers and students Performance management Analyse, compile and disseminate information generated by the service in appropriate format as appropriate / required Collate, analyse, monitor and evaluate data and information using the case manage-ment system and a range of data sources Identify and respond on any unmet need Governance Ensure appropriate safeguarding and data protection principles are adhered in work-ing practice Support the planning and delivery of high quality, innovative services which reflects our values and the high levels of ambition we have for the recovery of the people ac-cessing our services Participate in internal and external meetings as appropriate / required Cooperate with requests from the Area Planning Board’s (APB) Commissioning team as appropriate Other duties Positively promote and represent the service in the public / external arena including engaging with media Retain and maintain all information (paper and electronic) in line with service level agreed guidelines and statutory protocols, such as GDPR Work with Head of Service, Service Manager and HR Manager in relation to staffing matters, including wellbeing, discipline / grievance and complaints Undertake other reasonable duties as requested, but which may not be specified within the job description PERSON SPECIFICATION Ideally all these requirements must be met by the candidate on appointment. However, in certain circumstances a candidate may be appointed who does not meet a particular requirement. This is providing that the shortfall can be made good in a reasonable time, and the candidate brings other skills, knowledge or experience which are valuable to the role and the Organisation. Essential Desirable Qualifications and training Qualification from a BACP approved Diploma in Counselling or equivalent with substantial specialist knowledge, theory and skills of Counselling acquired through diploma / degrees with professional Accreditation. Supervisor qualification from a substantial Counselling modality supervision course, as a supervisor for Counselling Educated to degree level. Coaching Qualification. Project Management Qualification Role-related knowledge, skills & experience Flexibility to work at multiple locations. Ability to establish and maintain clear boundaries in respect of personal and professional responsibility. Ability to work effectively with people regardless of their ethnic, cultural, social backgrounds, their gender, age, religious belief, disability and sexual orientation E xperience of line management and supervision Understanding of working collaboratively within an integrated treatment system. Proven ability to network and build professional relationships. Experience of working in the substance use field. Experience of providing supervision to counsellors. Experience of working with adults in either substance use or mental health settings and experience of working with individuals who have experienced trauma. Understanding of ACEs and their impact. Experience of a trauma informed approach. Experience or knowledge of community engagement Experience or knowledge of promoting services Experience of delivering training in a professional capacity Experience or knowledge of managing or working with volunteers Experience of co-production Interpersonal skills Ability to problem solve, work under own initiative and able to work under pressure. Commitment to Barod values and mission. Experience of managing relationships with partner agencies and stakeholders on a day-to-day basis and to agree proposed campaigns. Time management skills – excellent ability to plan, prioritise and manage own workload and time in a fast paced, demanding role Ability to problem solve, work under own initiative and able to work under pressure. Ability to work autonomously Ability to problem solve, work under own initiative and able to work under pressure. Initiative and creativity Possesses a ‘can do’, positive attitude. Other Full, current driving licence and use of a car, which is insured for business use is an essential requirement of this role. Ability to communicate through the medium of Welsh.