35 hours per week (Monday - Friday 12pm - 7pm).
Covering front desk between 4:30pm - 7pm.
Here’s what you’ll do;
Take responsibility for ensuring that the community is exceptionally well-maintained, well-presented and functional always.
Ensure students are safe and secure at all time.
Complete both planned and reactive maintenance tasks in line with any service level agreements; carry out first line maintenance and assist specialist contractors when required.
Ensure communal areas are cleaned regularly.
Ensure that the bin stores are tidy and that the bins are rotated regularly.
Carry out periodic health and safety checks, including those relating to fire safety and risk assessments, and legionella testing.
Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.
Provide a friendly and professional customer service to students living in the residences
Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
Follow and implement all our operating procedures
Ensure that the safety and welfare of all our residents is always maintained
This list in by no means exhaustive but in short, your main responsibility is to take pride in the look and feel of the property – ensuring the standard is great for our residents.
You’ll need to have some experience ideally within maintenance, security or facilities with a proactive approach to solving problems. A relevant trade would give you the edge but is certainly not essential.
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