Job Reference: 339432
Traffic Office Manager
Salary: £37,528 - £40,528 (dependent on experience), 10% bonus potential, 25 days annual leave, generous pension.
Full time, Permanent.
Location: Chelmsford VOC, Chelmsford, CM2 5AA.
This role is part of Royal Mail’s transformation to a parcel‑led business and will be integral to National Distribution. You will facilitate the effective running of the transport office in Chelmsford VOC.
Responsibilities
Reporting to the Distribution Manager, you will lead and inspire a front‑line team of drivers of large goods vehicles (≥7.5 t). You will:
- Professionalise distribution and ensure operational work plans are achieved.
- Optimise the flow of parcels and mail while maintaining compliance with business policies, the national work plan and Standard Operating Procedures.
- Demonstrate trust in all colleagues and deliver results and better service to customers.
- Build effective relationships with key stakeholders, both internal and external.
- Work closely with trade union representatives to deliver a great service and first‑class customer experience.
Qualifications & Experience
We are looking for candidates who are flexible, work well under pressure and possess excellent leadership and communication skills. Evidence on your CV should include:
- Leadership Focus: Basic operations right, one‑company approach, positive energy, strategy implementation, stakeholder communication.
- People Focus: Diversity & inclusion, delegation, coaching, empowerment, talent development, supportive environment.
- Resilience Focus: Approachable, reassuring, agile, regular communication, positive under pressure.
- Achievement Focus: Standards of excellence, accountability, coaching style, resource utilisation, promises kept, trust.
- Improvement Focus: Transformation, cost reduction, innovation, rational decisions, process improvements, customer‑centric culture.
Night Shift Patterns
41 hours per week: Monday to Friday 22:30 – 06:00.
Salary & Benefits
- Salary: £37,528 - £40,528 (dependent on experience).
- 10% bonus potential.
- 25 days annual leave.
- Generous pension.
- Opportunities to gain a recognised CPC qualification.
- Support for future career development.
Employment Details
Permanent, full time, located at Chelmsford VOC, Chelmsford. Hours include night shift pattern as above.
