Interaction Recruitment are proud to be representing an established (industry recognised) outsource payroll business who are looking to recruit an Onboarding Consultant to join their established team during this exciting period of growth.
This is your chance to be part of something special and with modern offices based in Lancaster, you will have the opportunity to join an exciting and experienced team of payroll experts who are passionate about payroll excellence and always eager to excel.
The Role
As an Onboarding Consultant, you'll be the first point of contact for potential clients, ensuring any new engagement is given a seamless. Smooth professional onboarding experience when setting clients up for success from day one. This is an amazing opportunity to work alongside other payroll professionals who love making a real impact within the industry!
This is a flexible office-based role so brings the opportunity of either being fulltime office based (Monday to Friday) or working remotely for three days of the working week however applicants must be able to attend the office for the two other days. Applicants dont need to have previous payroll bureau onboarding experience (as you'll learn from very experienced and knowledgeable colleagues) however previous telephone customer service onboarding experience is essential and applicants MUST be able to provide references for these previous roles
The Role:
* Managing the implementation and onboarding of new payroll clients, ensuring seamless transitions from their current providers.
* Building strong relationships with new clients from day one, becoming their trusted payroll partner.
* Flexible hybrid working options.
* Monday to Friday 08:45 – 17:00
* Assisting with the processing of compliant onboarding processes.
* Guiding customers on both service and system features, helping them get the most from their new solution.
* Communicating clearly and concisely, always demonstrating excellent customer service.
* Representing the brand to the highest level.
* Ensuring all onboarding processes are compliant and in line with relevant legislation
A bit about you:
* Takes pride in the ability to handle end to end onboarding processes.
* Experienced in payroll bureau onboarding will help but not essential.
* Knowledge of GDPR and onboarding processes is essential
* New client onboarded and phone-based customer service experience is essential.
* Previous experience as a natural relationship builder who can build trust quickly, communicate clearly and concisely, and always demonstrate excellent customer service.
* Detail-oriented & thorough with a strong focus on compliance to do things the right way every time.
If you feel the above is the role for you and you have the attributes and previous experience to bring then click on the link and submit your CV.
Our client has no sponsorship licence so applicants who require sponsorship for a work visa will not be considered.
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