IT Service Desk Manager - Barnet - MSP - £45k-£60k DOE
Do you thrive in leadership roles and want to join an MSP that truly invests in its people?
Due to continued growth, a well-established Microsoft Gold Partner near Barnet/Southgate is looking for an IT Service Desk Manager with strong ITIL knowledge and MSP experience to lead their technical team.
This close-knit MSP has been trading for over 15 years, supporting SMEs across the South of England and internationally. They pride themselves on training, development opportunities, and high client retention.
Responsibilities Include
* Actively monitor managed queues to ensure timely ticket allocation and resolution.
* Manage the professional growth and performance of direct reports, with regular 1-1s.
* Oversee service queues to meet targets and provide support as needed.
* Maintain adherence to SLA response times.
* Ensure engineers update customers via the service desk platform or phone.
* Drive service improvements through regular meetings and new service projects.
* Implement ITIL methodologies, including Incident, Major Incident, Problem, and Change Management.
Requirements
* Management experience leading IT service within an MSP environment.
* Knowledge of ITIL Framework and ITSM tools.
* Strong organisational and leadership skills.
* Excellent communication and interpersonal skills.
* Decisive and informed decision-making abilities.
* Technical expertise in Microsoft products, including Office 365 and Windows Client OS.
This is a fantastic growth opportunity, making it an ideal time to join.
Benefits
* Salary of £45K-£60K based on experience.
* Discretionary bonus.
* 31 days annual leave, including Bank Holidays and Christmas shutdown.
* Private medical scheme.
* Contributory pension scheme.
* And much more.
To apply, click 'Apply now' or send your CV to Gianluca at circlerecruitment.com. Feel free to connect on LinkedIn or call 0161 877 9200 for more information.
Keywords: MSP, IT Managed Services Provider, Microsoft Gold Partner, ITIL, IT Service Desk, IT Team Lead, Helpdesk Lead, IT Support, IT Infrastructure, London, Barnet, Southgate, Hertfordshire, Enfield, Borehamwood, Change Management, Incident Response.
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