Assistant Manager - Catering & Retail Operations
Location: Leeds | Salary: £34,000 | Hours: Mon-Fri, 40 hrs
We’re looking for an experienced and commercially minded Assistant Manager to support the General Manager in running a high-volume catering and retail operation in Leeds. You’ll oversee teams across a busy restaurant, coffee shop, hospitality service and vending, ensuring excellent service and strong financial performance.
Key Responsibilities
Customer & Client Service
* Deliver excellent service and lead by example
* Build strong relationships and act on customer feedback
* Support upselling and maintain high front-of-house standards
Operational Leadership
* Oversee day-to-day running of all outlets
* Ensure brand standards, hygiene and safety compliance
* Manage rotas, training, team briefings and engagement
* Maintain clean, safe and efficient working environments
Commercial & Financial Focus
* Support delivery of sales, profit and labour targets
* Analyse sales data to drive improvements
* Manage labour budgets, rotas, wastage and cost control
* Work with chefs to cost menus and maintain margins
Health & Safety
* Ensure compliance with food safety, hygiene and HSE procedures
* Track and report accidents, incidents and near misses
* Maintain audit-ready standards
About You
Essential
* Experience managing a commercial operation (£1m+ turnover)
* Strong people management and communication skills
* Financially aware; able to interpret sales data
* Experience in multi-outlet or high-volume environments
* Well organised, confident under pressure and IT literate
* Customer-focused, professional and a proactive team player
Desirable
* NVQ Level 2 / HND / Management qualification
* Experience with variable service peaks
* Experience in high customer-care environments
* Innovative and able to motivate teams
Why Join Us?
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
* Free meals
* Onsite free car parking
* Subsidised onsite facilities
* Contributory pension scheme
* Grow your career with our Career Pathways and MyLearning programmes
* Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
* Exclusive travel discounts with TUI, Expedia, Booking.com and many more
* Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
* Up to 44% off cinema tickets to enjoy your favourite blockbuster
* Receive cash rewards every time you spend and use them on a wide range of brands
* Un-wind with us with free wellness, mindfulness and exercise classes
* You can share all discounts and offers with your friends and families
About Us
Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/2811/86017001/52778159/SU #RA Group
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!