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JLL is recruiting for a Centre Director to become part of The Bentall Centre, a true icon in Kingston. This prestigious role offers the chance to lead and influence the future of one of the UK's most iconic retail destinations.
The Bentall Centre – The Bentall Shopping Centre in Kingston is a vibrant retail destination that offers a diverse shopping experience. The shopping centre boasts a wide range of stores, from high-street brands to unique boutiques, catering to various tastes and preferences. In addition to shopping, the Bentall Centre features a selection of dining options. Visitors can enjoy casual eateries, coffee shops, a Cinema and more upscale restaurants, making it a great spot to relax and refuel.
Its central location in Kingston makes the Bentall Centre easily accessible by public transport, and there are ample parking facilities for those who prefer to drive. This convenience attracts both local residents and visitors.
As Centre Director, you will play a crucial role in steering this retail destination towards continued success and growth.
Responsible for:
For the strategic leadership, business management and operational management for the Bentall Centre and to improve the potential of the asset with a clear focus on improving overall performance, through the delivery of the business plan and best practice.
Primary Purpose:
To advance and contribute to the development of the asset management strategy and business objectives, and to play the central role in delivery of high and efficient standards of onsite management and care, in maintaining and enhancing the Bentall Centre's position in the locality as a best in class, desirable, safe, and progressive environment for occupiers to trade in and customers to shop, visit, live and work in.
Key Responsibilities:
* Continue to improve the quality of the environment at the Bentall Centre
* Lead, develop and inspire the Centre Management team
* Working closely with the marketing team to optimise and ensure delivery of the marketing strategy
* To build and maintain effective relationships with all Occupiers in the scheme
* Work with the Bentall Centre Team on reporting and benchmarking of Occupier performance and turnover within the Bentall Centre
* Undertake Annual Tenant/Occupier Surveys or more frequently as required
* Create an ambassadorial role in local industry business groups, Local Authority and community/civic stakeholder meetings including representing the Bentall Centre at local BIDs meetings and any other relevant association meetings
* Collaborate with the client to develop and continually refine the business plans to ensure outstanding business results delivered over time
* Annual Business Planning and monthly reporting on performance
* Review opportunities for cost control and efficiencies
* Management of contractor/supplier relationships and key staff
* Overall responsibility for Health & Safety and Environmental Management
Key Skills
* Relevant Management experience gained within a high-profile retail or mixed-use environment
* Have a strong customer facing background and understanding and the ability to appreciate different Occupiers and the challenges they face
* Be able to demonstrate a broad knowledge and approach to addressing the key business challenges facing both the regional retail and leisure market and the Bentall Centre faces in the current environment and potential future trends
* A proven track record in managing onsite / in-house management teams
* Experience of managing CAPEX and service charge projects
* Demonstrate high degree of technical competence (via degree or recognised diploma)
* Demonstrate ability to support change related initiatives and to determine what expertise and resources are required to resolve problems quickly and efficiently
* A detailed understanding of financial management, profit & loss, and IT skills
* Ability to communicate at board room level and contribute to identification and evaluation of potential solutions to the problems based on the facts, assessment of risk and awareness of desired business objectives
* Have a commercial mindset
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
General Business and Engineering
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