Job Description
This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Day Porter
Role Overview
The Porter plays a vital role in delivering exceptional hospitality and operational support for meetings and events, ensuring seamless service for guests and internal teams. With a strong focus on efficiency, professionalism, and attention to detail, the Porter prioritizes hospitality and food safety while coordinating logistics with the Meetings & Events team. Additionally, they work closely with the Facilities team to ensure smooth offi ce operations.
Key Responsibilities
Refreshment Programme & Catering
* Utilize online ordering systems, processing and tracking orders to ensure timely delivery of necessary supplies and equipment.
* Receive and verify deliveries, reporting discrepancies to suppliers.
* Organize storage areas weekly to facilitate cleaning and accessibility.
* Store produce neatly and maintain stock levels, rotating short-life products.
* Set up and restock pantry areas each morning, including coffee machines, cereal stations and crockery.
* Regularly restock snacks and arrange fruit displays to ensure an appealing presentation.
* Perform monthly deep cleans of pantry areas, ensuring all storage is emptied and cleaned.
* Deliver and present catering for meetings and events, supplying crockery and cutlery as needed.
* Coordinate with janitors for timely catering clean-up.
* Prepare and serve refreshments for meeting rooms upon request.
Facilities & Operations Support
* Conduct daily checks to ensure all floors, meeting rooms, and event spaces are clean, functional, and well-prepared.
* Oversee meeting room and event operations, including room setup, catering, and ad-hoc requests.
* Regularly lift, move, and arrange furniture as required, ensuring safe manual handling practices.
* Liaise with stakeholders across all floors to support seamless daily operations.
* Provide flexible support across roles, assisting Workplace Services, Mail Room Coordinators, and senior management with ad-hoc tasks.
* Proactively report maintenance issues for escalation.
* Participate in emergency evacuations, supporting senior Operations Team members.
* Restock stationery cupboards weekly.
Stakeholder & Team Collaboration
* Collaborate with the Porter Supervisor and maintain strong relationships with the wider Workplace Services team across the Tower and Blue Fin sites.
* Coordinate with Building Management's loading bay team to ensure timely delivery of goods, particularly catering orders.
* Engage professionally with internal and external customers, representing Salesforce positively.
* Collaborate with Meetings & Events, Guest Services and Janitorial teams to ensure seamless daily operations.
Presentation Standards
* Adhere to the global dress code and maintain a polished, professional appearance.
* Exhibit warmth, professionalism, and a positive demeanour in all customer interactions.
Continuous Improvement & Development
* Identify and implement service enhancements as the site evolves, proposing process improvements to management.
* Build knowledge of staff and regular visitors to off er a more personalized experience.
* Attend training as necessary to enhance skills and service delivery.
Service & Operational Excellence
* Adhere to all processes and procedures, maintaining high standards to exceed customer expectations.
* Provide timely and accurate responses to client and customer queries.
* Resolve operational issues and escalate where necessary.
* Adapt to business needs by working flexibly around key events and busy periods.
* Offer administrative support as needed, fulfilling any reasonable requests from management.
* Adhere to workplace and food safety regulations to maintain a secure and efficient work environment.
Qualifications & Skills
* Minimum of three years' experience in a fast-paced office environment.
* Basic facilities management knowledge, with customer-facing experience preferred.
* Proficiency or familiarity with virtual systems such as Slack, online ordering platforms, and ticketing systems for effective communication and task management.
* Proactive mindset with strong time management and multitasking abilities.
* Professional, approachable demeanour with excellent personal presentation.
* Strong verbal and written communication skills in English.
* Customer-focused, friendly, and always willing to help.
* Ability to prioritize effectively and adapt to business demands.
* Strong teamwork, collaboration, and problem-solving skills.
* High level of communication, confidentiality, and diplomacy.
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