Reports To: Head of Commercial Operations
Contract Type: Permanent
Location: Richmond UK, Hybrid
Role Overview
We’re looking for a Salesforce Product Owner to act as the strategic bridge between our Salesforce development team and the wider business. In this role, you’ll facilitate the delivery of Salesforce solutions that directly support our strategic goals, ensuring the platform evolves in step with business priorities. You’ll own the Salesforce product backlog, capture business requirements, and drive smooth delivery across agile sprints and project cycles.
Key Responsibilities
* Build strong relationships with internal stakeholders across departments to deeply understand their needs, pain points, and strategic priorities.
* Map out end‑to‑end business processes, identifying areas for improvement or automation through Salesforce.
* Collaborate with key stakeholders across Commercial Operations, Sales, Marketing, and Finance to understand and shape commercial requirements.
* Ensure business users are informed and prepared for platform changes, working alongside training or change management teams as needed.
* Own and manage the Salesforce Jira backlog, ensuring all user stories and tickets are well‑documented, prioritised, and ready for development.
* Act as the voice of the Salesforce product in meetings, key updates, and broader project sessions, keeping business goals clearly represented in every decision.
About You
* Proven experience as a Product Owner, Product Manager, Business Analyst, or in a similar product‑focused role.
* Solid knowledge of Salesforce platform capabilities and features (e.g. Sales Cloud, Service Cloud).
* Strong stakeholder management skills, you’re good at gathering requirements and turning business needs into clear, actionable plans.
* Able to document and map processes and customer journeys clearly, using whatever tools help tell the story.
* Confident managing a product backlog and running agile ceremonies, with hands‑on experience in tools like Jira.
* A natural communicator who can bridge technical and non‑technical perspectives without losing anyone along the way.
* Someone who thrives when things move fast, you’re comfortable juggling priorities and keeping multiple stakeholders in the loop.
Perks & Benefits
Financials
* We offer an annual bonus scheme or commission plans.
* We exceed your pension contribution: when you contribute 6%, we contribute 9%, up to 15% of base salary.
* Quarterly value‑led awards with generous cash prizes.
* Referral Bonus: Recommend a colleague, get £2,000.
Work‑Life
* 25 days holiday plus bank holidays.
* Hybrid role, two days a week in the Richmond office.
* Family Enhanced leave after 6 months: Maternity/Pregnant Parent Leave – 20 weeks at 100% pay.
* Paternity/Non‑birth Parent Leave – 12 weeks at 100% pay.
* Volunteer Days – 2 days a year.
Health & Peace of Mind
* AXA Private Healthcare: high‑level coverage for you, partners and dependents, including pre‑existing conditions.
* Bupa Dental: Level 2 coverage for cash‑back on preventative, restorative and emergency care.
* Private GP: 24/7 digital access via Help@Hand.
* Income Protection: 13 weeks of sick pay before longer‑term illness cover with Canada Life.
* Life Assurance: 4× basic salary covered by Unum.
* Specialist Support: free counselling and menopause/fertility support via Peppy.
Your Growth
* Learning budget and continuous development opportunities. Each manager has a dedicated budget for your specific role development.
The Extras
* Choice of a MacBook or Windows laptop.
* Perks@Work: Discounts at over 30,000 retailers and entertainment venues.
* Annual conference with top‑tier industry guest speakers.
* Summer bash and annual festive party with celebrations.
* Free food & drinks in the office.
* Partner of Brentford FC, including match tickets and opportunities for fans.
Diversity & Inclusion
The best ideas come from people with different backgrounds, experiences, and ways of thinking. At Cazoo we are a place where people feel comfortable speaking up, contributing and growing. Bring your perspective. Bring your experience. Be yourself.
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