Make a real difference at the very start of a child or young person's care journey.
You will manage referrals within agreed timeframes, including urgent cases, using clinical judgement to prioritise need and ensure safe, responsive care. Working with the Clinical Triage Lead, you will contribute to multidisciplinary triage for children and young people with complex needs and chair MDT discussions when delegated.
You will support Care Coordination by responding to clinical queries and working with families, education settings, third sector organisations and professionals, helping families navigate HCRG Care Group and partner services through a joined‑up, child‑centred stepped care approach.
Main Duties
* Provide timely and clinically appropriate triage, including urgent pathways, making sound clinical decisions based on available information.
* Support the Clinical Triage Lead in delivering multidisciplinary triage for complex referrals, including leading MDT meetings when required.
* Use clinical expertise to support Single Point of Access and Care Coordination processes.
* Navigate referrals across HCRG Care Group and partner services, ensuring a stepped‑care, joined‑up approach.
* Respond to clinical queries from families and professionals within agreed timeframes.
* Communicate complex and sensitive information to parents and carers with empathy, managing difficult conversations and escalating issues appropriately.
* Ensure timely and effective communication with service users and partner agencies.
* Build positive working relationships with partner services, sharing pathway information and explaining triage decisions.
* Ensure organisational policies are followed, including safeguarding procedures, and escalates risks or concerns appropriately.
* Advocate for children and young people by ensuring their voices, and those of parents/carers, inform triage decisions.
* Work collaboratively with a range of partners including schools, GPs, mental health services, social care, acute services and the voluntary sector.
* Support implementation of relevant SOPs, including EHCNA processes, and provide guidance to business support teams.
Qualifications
* Registered nurse with current NMC registration.
* Evidence of ongoing professional and specialist development.
* Minimum of 3 years post‑registration experience, including experience working with children, young people and families.
* Experience of multi‑agency and community‑based working.
* Strong understanding of current health and social care policy, safeguarding and child protection procedures.
* Effective clinical engagement and decision‑making skills, ability to work across professional and organisational boundaries.
* Excellent communication skills across a range of settings.
* Competent IT and keyboard skills.
* Personal attributes: self‑motivated, enthusiastic, adaptable, resilient and confident decision‑maker within scope of practice.
Employment Details
Base Location & Working Pattern: This role will be based at a BSW site (location to be agreed) and offers hybrid working, combining home and on‑site working. The post holder may also be required to travel across BSW locations.
Working hours: 08:00am - 6:00pm, part‑time to full‑time (22.5 - 37.5 hours per week). Salary aligned to NHS banding and pay point.
EEO Statement
We are committed to equal opportunities and welcome applications from a broad, diverse range of people. We are a Disability Confident Committed company, providing adjustments to promote inclusivity.
To find out more about HCRG Care Group, visit https://www.hcrgcaregroup.com/about-us-2.
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