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Job Details
Position: Commercial Gas Engineer
Location: Mobile role around Liverpool and the North West
Reporting To: Gas & Mechanical Manager
Package: Competitive salary, van, fuel card, on-call allowance, door-to-door payments
About the Role
Our client, a well-known FM maintenance contractor, is seeking a dedicated and experienced Commercial Gas Engineer to join their Gas & Mechanical Team. This is a fantastic opportunity to be part of a team that prioritizes quality service and customer satisfaction.
Responsibilities
* Provide first-class service to customers, exceeding expectations when necessary.
* Maintain professional relationships with clients to ensure satisfaction.
* Perform planned maintenance, repairs, and call-outs for Gas & Plumbing services.
* Diagnose issues and implement solutions for first-time fixes.
* Communicate effectively with planners about job progress and ensure timely completion.
* Leave work areas, including plant rooms, clean and tidy.
* Accurately record data and complete compliance paperwork using Job Logic.
* Obtain quotes from suppliers within 72 hours for accurate material costing.
* Participate in the call-out rota for out-of-hours support.
* Support team development and continuous improvement.
* Follow all Health & Safety regulations on-site.
Smart Targets
* Maintain boilers and plant to ensure gas compliance.
* Achieve an 80% first-time fix rate on breakdowns/call-outs.
* Produce quotes within 24 hours of site visit for a 72-hour turnaround.
* Capture videos of call-outs, repairs, and PPM visits.
* Maintain high standards for documentation for invoicing clarity.
Person Specification
Qualifications & Experience
* Minimum of 3 years' experience as a Gas & Plumbing Engineer.
* Gas Safe registered.
* Relevant gas qualifications (e.g., COCN1, CODNCO1).
* IPAF/PASMA card or willingness to work at heights.
* Strong fault-finding and service background.
* IT literate (basic to intermediate with Microsoft packages).
* Full UK Driving License.
Knowledge & Skills
* Strong communication skills, verbal and written.
* Excellent problem-solving abilities.
* Exceptional customer service skills and relationship-building ability.
* Effective time management.
Personal Attributes
* Self-motivated and versatile.
* Proactive with a positive attitude.
* Committed to positive risk management.
* Team player with collaborative spirit.
* Pride in work and attention to detail.
Additional Information
Seniority level: Mid-Senior level
Employment type: Full-time
Industry: Machinery Manufacturing
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