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Are you a Shared Ownership Sales Agent? Are you looking for a role that can offer flexibility options?
A leading housing provider is seeking a motivated and experienced Resales Sales Consultant to join their homeownership team. Based in the city, this is an exciting opportunity for someone with a solid understanding of shared ownership, resales, and staircasing to deliver a high-quality service to both customers and external partners.
You will be the main point of contact for homeowners and buyers, managing a caseload of resales and interim staircasing transactions from initial enquiry through to completion, while ensuring regulatory compliance and excellent customer service throughout.
Key Responsibilities:
Manage a portfolio of shared ownership resales and interim staircasing cases
Achieve and exceed monthly targets on buyer offers and listing KPIs
Handle customer enquiries by phone and email in a professional and knowledgeable manner
Maintain accurate and up-to-date case records on CRM systems
Carry out buyer credit checks and ensure anti-money laundering compliance
Guide customers through the resales and staircasing process, providing accurate and timely updates
Interpret leases and provide clear advice on home ownership issues
Liaise with internal teams and external stakeholders, including IFAs, solicitors, surveyors and marketing professionals
Offer marketing guidance in line with CPR and Homes England funding rules
Ensure all activities comply with GDPR and internal best practice
Requirements:
Strong understanding of shared ownership resales and staircasing processes
Experience working with legal documents such as leases, and an understanding of home ownership legislation
Familiarity with money laundering regulations and financial assessments
Experience working with a range of IT systems, including CRM and case management tools
Ability to interpret financial and mortgage information
Excellent communication and organisational skills
Capable of working independently under pressure and to strict deadlines
Some B2B experience preferred
What You'll Get:
Competitive salary of £38,525 with OTE potential up to £6,000
Opportunity to join a reputable organisation committed to affordable home ownership
Collaborative, supportive team environment
Modern office in the city with 2-3 days WFH
If you're a confident and knowledgeable shared ownership sales professional looking for your next challenge, we would love to hear from you.
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