Job details
Job reference
REQ05077
Date posted
06/02/2026
Application closing date
23/02/2026
Location
Neath Civic Centre
Salary
£26,197 - £29,345 per annum based on 35 hours.
Package
Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 22.4% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities
Contractual hours
35
Basis
Full time
Job category/type
Social Care
Contact officer - Safeguarding and DoLs Team
Job description
Location of post: Hybrid/ Neath Civic Centre
Your workstyle will be a mobile hybrid worker in this role which gives you the flexibility to work from home and from a variety of Council workplaces.
About the role:
We are currently seeking to recruit a Contact Officer to join The Adult Safeguarding and DoLS Team.
The role of the Contact officer will be to support the Adult Safeguarding and DoLS Team by working collaboratively with the Duty Social Worker and Duty Manager to make initial enquiries gathering information and facts into reports concerning adults at risk. The role involves gathering relevant information, liaising with partner agencies, which in turn then contributes to the decision-making process regarding safeguarding concerns.
We work alongside a range of professionals within the teams, including colleagues from the health board, police, therapies and children's services It is an exciting time to join adult social care with friendly, experienced and supportive colleagues who are dedicated to provide a service that puts citizens at centre of our work.
Our work is with people experiencing complex situations, and you will be adept at building partnerships within our organisation as well as with partner agencies.
We are keen to hear from individuals who want to work within a forward thinking, innovative team. If you are committed to driving outcomes for those we support, are able to practice and support others in making Safeguarding person centred and can promote positive risk taking.
You will have a strong desire to support the Local Authority's objectives in ensuring it meets its duties under Social Services and Wellbeing (Wales) Act and importantly, to enable people in our community to live safely, free from abuse and neglect.
You will be supported by frequent high quality supervision and peer/leader support daily, alongside development opportunities. Hybrid working arrangements are available for this role. Each role at NPT is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.
About you:
Do you have:
* Applicants will need a reasonable standard of education to GCSE (or equivalent) level.
* Along with a related experience of working with people with social care needs in the communities they live in, with families and with their social networks, either in a paid or voluntary capacity.
* A qualification related to the Social Work or Caring Professions e.g. BTec Social Care, Nursing, NVQ and some knowledge and understanding of principles of the Social Services and Wellbeing (Wales) Act 2014 would also be an advantage
About us:
We believe in rewarding and recognising our colleagues' efforts and achievements. We also believe that there's life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.
Choose to work for us and you'll be rewarded with a range of attractive benefits and support to help you live your best life.
* Hybrid working (in some roles) and flexible working schemes to improve your work life balance
* Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution
* Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years' service (not forgetting the additional 8 bank holidays too)
* Access discounted gym membership with Celtic Leisure
* Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
* Purchase a new car through Tusker salary sacrifice scheme
* Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.
If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.
For an informal discussion, please contact Bec Jones on
Phone: or
Email:
DBS requirements:
* This post is subject to an enhanced with both adult & child barred list DBS disclosure
Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/Adults who may be at Risk and expects all staff and volunteers to share this commitment. Our employees are equally committed to ensuring the safety and protection of all children and young people/Adults who may be at Risk and will take action to safeguard their wellbeing.
The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.
Welsh Language Requirements:
Welsh Language skills are not required
Additional Information:
Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.
We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.
At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.
We are committed to providing training opportunities and the professional development of all our employees.
We look forward to welcoming you to Team NPT.