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Job Title: Business Unit Head – Hard Facilities Management (Education Sector)
Reporting to: Operations Director / Managing Director
Location: Based at Dartford (With travel across London sites)
Purpose of the Role
The Business Unit Head will spearhead the strategic and operational leadership of Hard FM services across a portfolio of education sector contracts. With a focus on delivering excellent building maintenance, compliance, and lifecycle services, this role ensures that facilities run efficiently, safely, and in alignment with educational standards and contractual obligations.
Key Responsibilities
* Oversee all aspects of Hard FM services including mechanical, electrical, plumbing, HVAC, and building fabric maintenance
* Lead a team of technical and operational professionals, ensuring optimal workforce performance and development
* Ensure compliance with statutory and contractual obligations (e.g. SFG20, HTM, and DfE guidelines)
* Develop, monitor, and report on KPIs and SLAs for multiple educational institutions
* Manage financial performance: budget control, forecasting, cost‑saving initiatives
* Build and maintain strong client relationships, acting as the main point of contact for escalations and strategic discussions
* Drive continuous improvement initiatives with a focus on safety, sustainability, and service quality
* Oversee planned preventative maintenance (PPM) programs and reactive works delivery
* Lead on mobilisation and transition of new contracts when applicable
Package
* £80,000 (Client has confirmed this can increase for the right skill set, experience etc)
* £4,200 car allowance
* Bonus scheme
Skills & Experience
* Proven leadership experience in FM, preferably in the education sector
* Technical qualifications in engineering or building services (e.g. HNC/HND, NVQ Level 4+, or equivalent)
* Strong understanding of health & safety regulations, compliance standards, and asset lifecycle management
* Excellent financial acumen and contract management skills
* Strategic thinker with ability to lead multi-disciplinary teams
* Exceptional stakeholder management and communication abilities
* Familiarity with CAFM systems and industry best practices
Qualifications
* Degree or equivalent experience in Facilities Management, Engineering, or a related field
* IOSH / NEBOSH certification (preferred)
* Membership of a relevant professional body (e.g. BIFM, CIBSE)
What Success Looks Like
* Efficient, compliant, and sustainable operations across all sites
* High levels of client satisfaction and contract retention
* Empowered and high‑performing teams
* Continuous innovation and process improvement
Alfie Woonton
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