Job Description
Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.
We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.
About this role
As a Team Lead your responsibilities would include:
* Provide day-to-day leadership, motivating and empowering the team to thrive.
* Recruit, develop, and support staff in line with Carers First policies.
* Foster a positive culture of continuous learning, role-modelling best practice.
* Ensure quality through record checks, accurate database input, KPI monitoring, and effective workflow allocation.
* Work in co-production with carers to identify needs, develop solutions, and shape services.
* Identify service gaps, create new initiatives, and seek additional funding where possible.
* Manage a small caseload of complex cases, providing personalised advice and support.
* Contribute to budget monitoring and updates.
About you<...