Principal AWS Architect
Location : Glasgow, Scotland, United Kingdom (Hybrid with some travel)
Salary : Excellent rate DOE
Role Overview
Our client are looking for an experienced Principal AWS Contact Centre Architect to design and deliver cloud-based contact centre solutions at enterprise scale. This role is instrumental in shaping digital transformation initiatives, ensuring regulatory compliance, and implementing secure, resilient, and scalable systems that support omnichannel customer engagement.
The ideal candidate will have hands‑on experience delivering AWS contact centre solutions, migrating from legacy platforms, and aligning architecture decisions with industry best practices and compliance requirements.
Key Responsibilities
Architecture & Design
* Develop robust architecture for contact centre environments spanning voice, chat, and task channels, ensuring high availability, disaster recovery, and multi-region redundancy.
* Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability.
Implementation & Migration
* Lead full‑scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect.
Design and deploy IVR / contact flows, Amazon Lex conversat...
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