Customer Assistant - Fashion, Home & Beauty Through The Night - Sears Solihull
Role overview and schedule
Saturday 21:00-06:00
Unsocial Hours Premium of £3 per hour paid for hours worked between 22:00 and 06:00. For health and safety reasons, we cannot consider applications from candidates below the age of 18 for this role.
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers. We are looking for colleagues who put customers before tasks, championing and promoting our products. As the face of the business, you will be the voice of our customers, helping us to continually improve.
Working pattern
* Week 1: Tuesday 21:00-06:00
* Week 1: Wednesday 21:00-06:00
* Week 1: Thursday 21:00-06:00
* Week 2: Sunday 21:00-06:00
* Week 2: Friday 21:00-06:00
* Week 2: Saturday 21:00-06:00
Unsocial Hours Premium of £3 per hour paid for hours worked between 22:00 and 06:00. For health and safety reasons, we cannot consider applications from candidates below the age of 18 for this role.
Key accountabilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key capabilities
* High levels of customer service
* Committed to delivering excellent work with great attention to detail
* Open to and acts upon feedback, asking for this regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Everyone’s Welcome
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you require reasonable adjustments during the recruitment process, please share your requirements with us when applying. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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