With RAHIL SAGGAR LIMITED
Competitive Salary
Sale
23/09/25 expected start date
Customer service practitioner (level 2)
1 Year 3 Months duration
1 position available
Overview
Boots Opticians is one of the leading opticians in the UK with 550 practices. We have a fantastic opportunity in our Sale Opticians to recruit an Apprentice who will learn and develop their customer services skills in a professional environment, from our experienced team.
About the apprenticeship
Role Overview: * Booking appointments for patients * Repairing and adjusting spectacles * Assisting patients with frame and lens selection * Administrative tasks * Contact lens and stock management
Apprenticeship qualification and training
Customer Service Practitioner Level 2 Standard Off-the-Job Training Requirements: * Off-the-job training is a vital component of the apprenticeship and must be completed alongside practical work duties. * Apprentices are required to complete a minimum of 6 hours per week, or the equivalent over the practical learning duration. * This equates to 20% of a capped 30-hour working week. * Training must focus on delivering new skills and knowledge directly relevant to the apprenticeship standard. Acceptable activities for off-the-job training include: *Teaching of theory through blended learning methods * Practical training sessions * Work shadowing and supported learning * Time spent completing assignments or answering questions
Career progression
Upon successful completion of the Customer Service Apprenticeship, there will be an opportunity to progress onto the Customer Service Specialist programme, with potential for continued career development within the business.
About the employer
Boots Opticians
Employer
RAHIL SAGGAR LIMITED
Address
33 School Road
Sale
Cheshire
M33 7YE
Working week
Monday-Saturday - shifts to be agreed (5-days)
37.5 hours per week
Qualifications required
GCSE in English (Desired), GCSE in Mathematics (Desired)
Skills required
Administrative skills, Attention to detail, Communication skills, Customer care skills, Initiative, IT skills, Logical, Non judgemental, Number skills, Organisation skills, Patience, Team working
Things to consider
The candidate over time, will demonstrate the following behaviours: * Fact finding and active listening Assisted sale; able to adjust selling techniques to suit individual customer and have confidence and ability to gain commitment to purchase * Rapport and relationship building with customers and colleagues * Recognising customers emotions and feelings * Ability to organise work and multitask Proactively identify and solve problems * Attention to detail * Ability to tactfully and competently handle questions, objections and concerns/complaints Behaviours: * Polite and warm manner of speech Confidence to approach and speak to variety of customers
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