Job Description
Location:
Tomorrows Guides Ltd, Unit 1, Station Yard, Station Road
Job Advert: Care Help Team Member
Location:
Hungerford, Berkshire
Hours:
Full-time, 35 hours per week
Office requirement:
At least 3 days per week in our Hungerford office
About Tomorrow's Guides
Tomorrow's Guides operates three of the UK's leading care directory websites:
,
, and
.
Our mission is to help families find the right care provider at one of life's most difficult and emotional moments.
About The Role
You'll be part of our Care Help Team, speaking directly with families who need support finding a care home for a loved one. These conversations often come at a time of crisis — your job is to offer calm, expert guidance and make a stressful task feel more manageable.
You'll listen carefully, understand each family's needs, and use our platform to build a tailored shortlist of care homes. You'll submit enquiries on their behalf and follow up to support decision-making.
Working Hours & Shift Pattern
Historically, the team has operated Monday to Friday, 9am–5pm. But we're now piloting evening and weekend opening hours, in response to increasing demand.
We are looking for new team members who are open to working flexible shifts, which will include:
* Evenings (up to 8pm)
* Weekend working (both Saturdays and Sundays)
Our expectation are shifts will follow a 4-week rota, published around 4 weeks in advance. A typical pattern might include a week of early shifts, a week of evenings, a week of standard hours, and a week with a weekend shift.
To be clear: evening and weekend working will be a permanent part of the role, not just part of the pilot.
What You'll Be Doing
* Conduct inbound and outbound calls to understand each care seeker's situation
* Build personalised shortlists using our directory and filters
* Accurately complete enquiry forms and maintain records in Zendesk
* Follow up with families when needed to guide next steps
* Escalate sensitive or urgent cases to a team leader
* Contribute insights and feedback to improve the service
What Good Looks Like
You'll thrive in this role if you:
* Are empathetic and emotionally intelligent, even under pressure
* Listen actively and give clear, confident advice
* Take ownership of follow-ups and details — nothing gets missed
* Write and speak with clarity and warmth
* Support your teammates and contribute to a positive team culture
We offer opportunities for progression as the Care Help Team grows and evolves, and we'll support you to develop the skills and confidence to take on more responsibility over time.
Salary & Benefits
* £26,000 per year
* Up to £4,000 annual discretionary bonus
* 25 days holiday + bank holidays
* 6% employer pension contribution
* Access to salary sacrifice schemes (pension, electric car, Cycle2Work)
* Perkbox membership with wellbeing and retail discounts
* Long Service Awards
About The Role
About the Role
You'll be part of our Care Help Team, speaking directly with families who need support finding a care home for a loved one. These conversations often come at a time of crisis — your job is to offer calm, expert guidance and make a stressful task feel more manageable.
You'll listen carefully, understand each family's needs, and use our platform to build a tailored shortlist of care homes. You'll submit enquiries on their behalf and follow up to support decision-making.
Skills Needed
About The Company
We're a fun and friendly company to work for.
We are a uniquely friendly and sociable organisation with a tremendous level of cross-departmental support. The direction of the company is open and transparent to all employees and there is a huge sense of working together to achieve a common goal. We are growing at a fast pace and developing at an equal speed and have surpassed some incredible goals over the last few years.
Company Culture
Our recently renovated offices in Hungerford, West Berkshire, are open-plan with a real collaborative feel.
Required Criteria
Desired Criteria
Closing Date
Thursday 16th October, 2025
Contract Type
fulltime
Salary
£26,000.00 Yearly