Job Summary
Park Holidays is seeking a Receptionist with excellent communication skills and a proven ability to provide outstanding customer service in a fast-paced environment. As the first point of contact for our guests, you’ll play a key role in delivering outstanding customer service and creating a warm, memorable experience for every visitor.
Job Duties
* Meet and greet holiday guests as the first point of contact for the park.
* Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.
* Provide an information service on all park activities, facilities and local services and attractions.
* Provide an efficient reservations service to all resident guests.
* Book guests on arrival in a courteous manner and relay any relevant information regarding the Park's facilities to them.
* Efficiently operate the Park telephone system.
* Complete all Welcome Packs with corresponding programs, membership cards etc.
* Issue and control all keys to guest accommodation.
* Operate the Park mobile radio system.
* Take payment for holidays or caravan owners' accounts and issue receipts.
* Ensure the office and reception are always clean.
* Open and process post as required.
* Make outgoing sales calls - upselling extended stays and upgrades.
* Contact hire fleet guests via telephone to chase for the booking payment as per the Company agreement.
Requirements
* Strong communication and interpersonal skills
* A passion for customer service and a friendly, approachable manner
* Good organisational skills and attention to detail
* Ability to work independently and as part of a team
* Previous reception or front-of-house experience is desirable but not essential
* This role is subject to a Basic Disclosure and Barring Service (DBS) check.