Job Description
CUSTOMER SERVICE ADVISOR
CHELTENHAM
£21,000 - £25,000 DOE
Our rapidly expanding Client within the Insurance sector are looking to hire aCustomer Service Advisor to join their growing team. You will manage renewals with confidence and accuracy, whilst ensuring a positive client experience.
BENEFITS
The company offer modern offices with free parking, 25 days paid annual leave (plus Bank Holidays), a contributory Pension Scheme, and more!
RESPONSIBILITIES
As a Customer Service Advisor,you will be
1. Providing an excellent level of service, through carefully tailored communication, and meeting clients’ needs
2. Managing renewals with both confidence and accuracy
3. Processing renewals and mid-term adjustments
4. Identifying cross and upsell opportunities
5. Handling and resolving client queries
6. Managing insurer relationships
7. Supporting the Claims side of the business during busy periods
REQUIRED EXPERIENCE
To be considered for the role of Customer Service Advisor, you will need
8. Experience in an administrative/office-based role, with a strong customer service background
9. Experience within the insurance sectoris desirable but not essential
10. The willingness and motivation to pass the Cert CII, if not already done so
11. Excellent and adaptable communication skills, both written and verbal
12. Great organisation and time management skills, with strong attention to detail
NEXT STEPS
If you’re a charismatic and hardworking individualand would be interested in becoming a Customer Service Advisor, then apply today with your current CV. If you aren't contacted within 7 days, please assume your application was not selected.
Why wait? Don’t miss out!