Front Office Supervisor
Organization: Hyatt Regency London Stratford (and Hyatt House London Stratford). The hotels are located in the vibrant Stratford area of East London within Westfield Stratford City.
Responsibilities
* Support the effective running of Front Office operations, fostering high levels of team engagement and performance.
* Conduct regular team meetings and provide ongoing coaching, training, and development opportunities.
* Ensure all guests receive prompt, professional, and courteous service, delivering positive and memorable experiences.
* Supervise daily Front Office functions, including check‑in/check‑out procedures, reservations, and room assignments.
* Collaborate with other departments (e.g., Housekeeping, Engineering) to ensure seamless communication and smooth operations.
* Prepare, review, and analyse daily reports, including occupancy, revenue, and guest feedback, to support informed decision‑making.
About You
You have previous experience in hotel front office operations, ideally within the premium segment. You are highly organised with strong multitasking abilities and take a guest‑focused approach in everything you do. With proven leadership skills, you are able to motivate, guide, and support your team while maintaining professionalism, consistency, and attention to detail.
Benefits
* 12 complimentary nights a year across Hyatt Hotels worldwide.
* Discounted hotel stays across Hyatt for you, family, and friends from the day you start.
* Free meals on duty in our colleague restaurant.
* Uniform provided and laundered complimentary.
* Headspace membership and access to our Employee Assistance Programme.
* 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
* Continuous learning and development opportunities to provide a clear career path and promotion opportunities across Hyatt Hotels worldwide.
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