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Office and customer assistant

Perth
Swarna Spice Ltd
Customer assistant
£24,000 - £25,500 a year
Posted: 21 September
Offer description

Office Administrator -Part-time

Location: Perth, 1 Islay Place PH13FU Scotland | 20 hours per week

About Us

Praveen Kumar ) is a premium Indian food brand, supplying award-winning ready meals and products to retailers, farm shops, delis, and foodservice outlets across the UK. We're passionate about authentic food, excellent service, and building strong relationships with our customers.

The Role

We are seeking an organised and proactive Office Administrator to support our growing team. You will play a key role in ensuring smooth day-to-day operations, working closely with our retailers, dispatch team, and office staff.

Key Responsibilities:

* Work with retailers to take orders via phone and email, and process them accurately.
* Liaise with the dispatch team to ensure timely and correct delivery of orders.
* Call retailers to take and confirm regular orders.
* Prepare point-of-sale (POS) materials for customers.
* Respond to customer enquiries via phone and email in a professional and friendly manner.
* Assist with general office duties to support the wider team.
* Provide support with basic social media tasks, following guidance from the marketing supervisor.

Hours:

* 20 hours per week
* Monday to Thursday, starting at around 9:30 am
* Must be able to work with some flexibility to meet business needs likewise we work can work with you.

Skills & Experience:

* Strong communication skills (phone and email).
* Excellent organisation and attention to detail.
* Confident in using Microsoft Office (Excel, Word, Outlook).
* A friendly, professional manner with retailers and customers.
* Willingness to learn and adapt.
* Some experience in administration, customer service, or sales support is desirable.

What We Offer:

* Competitive salary
* Part-time hours with a consistent schedule.
* Full training and support.
* Opportunity for career growth, including the potential to move into full-time or marketing support roles.
* Staff discounts on our products.

If you're a people-person with strong organisational skills and a "can-do" attitude, we'd love to hear from you

Job Types: Part-time, Permanent

Pay: £12.21-£12.25 per hour

Benefits:

* Company pension
* Employee discount
* Flexitime
* Free parking
* On-site parking

Experience:

* Office: 1 year (preferred)

Work Location: In person

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