We are seeking a proactive and collaborative individual to join our team, working closely with key stakeholders across the business. In this role, you will support both daily technical operations and broader IT projects, demonstrating a solid understanding of technology and its role within a business environment. Your primary responsibility will be to provide on-site technical support to AccessPay staff, ensuring the smooth operation and maintenance of our internal infrastructure. While experience with tools such as Active Directory (AD) and Microsoft 365 is advantageous, it is not essential. The ideal candidate will be confident working across all internal departments and teams, supporting users and maintaining systems and hardware. Strong multitasking skills are essential, as you will be expected to manage day-to-day technical tasks while contributing to long-term projects and goals. Key Responsibilities Oversee the maintenance of the company’s internal (non-customer facing) IT infrastructure, including networks, user endpoint devices. Manage software and hardware procurement, upgrades and licencing compliance. Provide user support for IT applications, endpoint devices such as laptops, VOIP phones, mobiles and printers. User and system administration duties for all internal applications (such as Salesforce, Zendesk, RingCentral and others). Perform new starter builds (ensuring that all laptops, software, peripherals and accounts are working on the first day) and manage the starters and leavers processes, and asset systems. Maintain the company asset register ensuring all equipment changes are recorded appropriately. Working collaboratively within a team to ensure the day-to-day business Issues are resolved in a timely manner. Ensure all Issues are properly logged and maintain Incident ticket discipline. Diagnose and troubleshoot technical Issues with directory services and network configuration. Manage and maintain the company's Remote Device Management platform ensuring any issues are identified and patched in accordance with company SLAs. Help maintain accurate IT checklists and other documentation. Actively support internal technical audits. Perform regular maintenance such as patching, version updates, etc. PAT Testing hardware across the business as part of the compliance and regulatory requirements held by AccessPay. Qualifications & Skills Hold a strong interest in computing, networking and changes in the IT industry. Willingness to learn and take in new knowledge. Ability to proactively manage tasks and prioritise own workload. Strong communication skills to interact with both technical and non-technical colleagues. Excellent problem-solving skills and ability to work under pressure. Strong knowledge of IT infrastructure, networking, cloud computing and cyber security. Experience with Windows and Linux servers, Active Directory, Microsoft 365, Azure, Google Cloud Platform. Benefits You will be entitled to 25 days’ holiday 8 bank holidays increasing with length of service. Birthday off work. 2 paid volunteer days a year. The option to purchase additional days holiday. We operate a Salary Exchange pension scheme which you will be auto-enrolled into from day one of employment. Free Gym Membership with Pure Gym or £240 yearly Wellbeing Allowance Enhanced maternity, paternity, and adoption leave Cycle to work scheme after probation Health cash plan Free breakfast & lunch food when in the Manchester office Discounted Parking in Manchester Access to training – both internal and external We plant a tree for every new joiner that joins us! We are a Dog-Friendly office and many more! Check out our Company page on the Great Place to Work website: Working at AccessPay | Great Place To Work® UK Our employees live by our company values: Always Learning : Our team are a naturally inquisitive bunch, always striving to become experts in our field. We are committed to sharing knowledge and skills with our colleagues and customers. AccessPay provides an environment that fosters personal development and professional growth for all of our people. Supportive : Helpfulness sits at the heart of our culture – when we win, we win as a team. We agree on shared goals, collaborate constantly, and drive relentlessly in pursuit of those goals. We also understand the importance of fun, both working hard and celebrating our successes. Driven to Achieve: We are passionate and energetic – whatever the mission. When we encounter challenges we show courage, resilience, and initiative to overcome them. Committed to Excellence: Through our technical prowess, creativity, personal integrity and accountability, we deliver exceptional outcomes and exceed expectations time and time again.