Senior IT Service Manager – FCDO Services
Apply for the Senior IT Service Manager role at FCDO Services.
Compensation
Salary: £48,801 plus a location allowance of £1,750 and excellent benefits.
Location
Based in Hanslope Park, Milton Keynes with the flexibility of hybrid working depending on business need. Free shuttle bus available between central Milton Keynes and Hanslope Park.
About the Role
At FCDO Services we protect the UK’s interests at home and overseas. The Digital and Data technology team delivers best‑in‑class solutions for our clients, helping to shape and support a data‑driven future for UK government. The Senior IT Service Manager will support the successful delivery of high‑quality services, working closely with customers to resolve incidents and incidents that occur, assessing and steering change, and coordinating and leading delivery teams for short‑ and long‑term solutions.
Responsibilities
When you join us in this vital senior role, you’ll focus on supporting the successful delivery of high‑quality services as you work with our customers to resolve any issues and incidents that occur, assess and steer change, and coordinate and lead our delivery teams as they work on short and long‑term solutions. You’ll be working closely with Project Managers, Product Owners, and Technical Architects, and in addition to developing a strong understanding of our customers’ requirements, you’ll also ensure they’re within our organisation’s technical capabilities and capacity.
Leading investigations into problems and opportunities relating to existing processes, you’ll also generate creative new approaches to improving the service we offer. Additional tasks include providing advice on technical, risk and mitigation matters, contributing to proposals for our customers, and ensuring that the solutions we develop are timely, commercially viable, and align with the strategic roadmap.
You will ensure incident, problem, change, and request processes are adhered to, maintain working practices in line with relevant ISO standards, and realise change requests with existing customers. You will be ready to act as an escalation point for any service failures, ensuring resolution plans are executed correctly.
Use all your technical IT skills as you help to defend the nation’s interests.
Qualifications
• BTEC or equivalent in Information Technology, or substantial relevant experience in a similar role. • Experience with service management tooling such as ServiceNow. • ITIL4 Managing Professional certification and broad technical understanding across the delivery lifecycle. • Technical knowledge relating to security, IT and communication technologies. • Experience of international service delivery, ideally within the public sector. • Ability to manage internal suppliers and third parties. • Excellent communication, interpersonal skills and a commitment to building long‑term relationships with customers’ technical specialists and our product and services teams.
Benefits
Competitive salary, generous holiday entitlement, Civil Service Pension, training and development opportunities, on‑site gym, nursery, café, restaurant, interest‑free loans on season tickets and bikes.
Diversity and Inclusion
All colleagues must be security cleared before joining. We are a Disability Confident employer and a Carer Confident workplace, recognising that a diverse team protects a diverse world.
Security Clearance
Security Check (SC) clearance is required. You will undergo our vetting process before starting.
How to Apply
To find out more about our benefits and organisation, visit fcdoservicescareers.co.uk and apply online.
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