Salary: up to £72,000 per annum depending on experience
Working hours per week: 37
Location: Eastleigh
Employment type: Permanent
Closing date: 05/03/2026
Your new role
We're excited to say our Homecare team is expanding and delivering more services across our properties to support our ambitions of leading our sector in customer service – and we need you
Customers are at the heart of everything we do so we want to make sure that all our services provided are of high quality and undertaken with a commercial and customer-based ethos. We also want to make sure that what we do represent value for money and are resident focused.
As our Response Repairs Senior Operations Manager, you'll be accountable for the delivery of all day to day property repairs and larger more complex repairs across a significant Abri Homecare region.
Using your experience to deliver proactive and forward-thinking approach, you'll lead on a collaborative working style with all stakeholders to build strong relationships within Homecare and across all other Abri and resident panels. Remember, we don't want to do things the way they've always been done, we want to do things even better
You'll work closely with the Head of Service, Finance Business Partner and Directors on the forecasting and reconciliation of the budgets of the response repairs work stream.
In this role, you will lead a dedicated team of trade operatives and contractors, you will be repairs data driven, you'll analysing reports relating to customer feedback acting as an escalation point for the management and resolution of complex complaints ensuring customer satisfaction.
Who we are
Abri is a large housing provider who own and manage over 58,000 homes and various community assets, serving around 113,000 customers across the South of England.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most
We're investing in our communities, to address local issues and create opportunities for everyone
As we grow, we're reestablishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategic objectives can be found