Join Our Team as an Operations Performance Analyst!
Are you a data-driven individual with a passion for transforming insights into action? At RAC, we’re on the lookout for an Operations Performance Analyst to join our dynamic team on a permanent basis. If you have experience with Power BI and a knack for analytical problem-solving, we want to hear from you!
In this exciting role, you’ll dive deep into big data, build intelligent models, and collaborate across teams to uncover trends and solve complex performance challenges. Your insights will not only steer strategic decisions but also enhance customer outcomes and optimize resource allocation.
This hybrid position allows you to work two days at our Bescot office and three days from the comfort of your home, placing you at the heart of our operational strategy—from Roadside Assistance to Contact Centres.
What You Will Do...
* Utilize advanced skills in Power BI, SQL, and Excel to create impactful dashboards and analytical tools.
* Proactively monitor performance metrics to keep the business agile and efficient.
* Drive continuous improvement across operations with data-backed recommendations.
* Collaborate cross-functionally to embed analytics into everyday decisions and long-term strategies.
What You Will Need...
We’re looking for someone with strong experience in data analysis who thrives on uncovering trends, patterns, and opportunities. Excellent communication and stakeholder management skills are essential.
You will also need:
* Advanced analytical skills, including proficiency in Excel, SQL, Tableau, and Microsoft Power platforms.
* Experience with various data analysis approaches and statistical modeling.
* Strong problem-solving abilities.
* An appreciation for building machine learning models using techniques like forecasting and optimization.
* The ability to present insights clearly and confidently to diverse audiences.
* Skills to translate technical concepts for non-technical colleagues and stakeholders.
* Impeccable attention to detail.
* Experience using machine learning and advanced analytics to solve business challenges.
In Return, We Offer...
At RAC, we believe in rewarding our colleagues for their hard work and dedication. Along with a competitive salary, you’ll enjoy a range of fantastic benefits:
* FREE RAC Complete Breakdown Service from Day One.
* 25 days of annual leave plus bank holidays.
* Option to join our Group Personal Pension scheme with contributions up to 6.5% on qualifying earnings.
* 2x Basic Salary Core Employer funded Life Assurance cover (4x for pension scheme members).
* Family leave support, including paid time off and resources to help balance work and family commitments.
* Enhanced Parental Leave.
* 24/7 confidential personal support service for you and your family members aged 16+.
* Car salary sacrifice scheme after 12 months of employment, with significant tax savings.
* Access to Orange Savings, our online discounts portal with thousands of savings on various retailers.
* FREE onsite parking.
When you join us, you’ll automatically be opted into our Colleague Share Scheme, ‘Owning it together’. This unique opportunity allows you to share in the future success of RAC and be rewarded for your outstanding contributions!
We’re committed to fostering a culture that reflects the diverse communities we serve. We welcome applicants from all backgrounds and experiences.